Senior Teller- Fern Valley

Senior Teller
- Fern Valley Role:

• To assist the credit union in the achievement of its goal to always make a positive difference in each member's financial life. This is accomplished by providing the highest quality of service to internal/external members,
• identifying their financial needs and recommending products and services that would meet those needs.
• Additionally, you are responsible for assisting tellers with currency and account related services for members insuring friendly, accurate and timely assistance.

• While meeting the service standards of the credit union, schedule and monitor daily activities of tellers.
• Receive and process member financial transactions, including deposits, withdrawals an loan payments; sells money orders and travelers checks to members; transfers amounts from member accounts as directed.
• Cross-sells credit union services to members and coach coworkers to do the same.
• Assist in new employee training; promote teamwork and build respect among coworkers; provide solutions to problems and insure that tellers provide accurate and timely information to members.
• Assist tellers with balancing aiding in finding and correcting errors.
• Complete reports, logs and assignments in a timely and accurate manner.
• Monitors department activities for compliance with established policy and regulations.
• Takes action to resolve any out of compliance issues and keep manager informed on daily matters.
• Order daily cash requirement for the credit union; manage vault cash; maintain ATM and cash dispatch machines. Insure that all are maintained according to credit union guidelines.
• Performs other duties as assigned.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal

Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other

Skills:

Must have good communication skills for training other tellers. Keyboard and computer skills are a must. Requires accuracy with counting money and processing numbers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others.

While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is…