Lockbox Specialist

Overview

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

Job Title: Lockbox Specialist AKA Document Distribution Center (DDC) Specialist

FLSA Status: Non-Exempt

Department: Deposit Operations

Hours of Operation: Monday – Friday, 40 hours per week, start and end times may vary

General Job Summary

Responsible for sorting and processing incoming mail received by the DDC from internal and external resources. Scans paper documents into imaged format in order to route electronically. This includes but is not limited to Loan and Deposit documentation, Lockbox, Loan and Credit card payments. Ensures all incoming work is imaged and delivered to customers (internal and external) in accordance with Departmental Service Level Agreements (SLAs).

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

• Log incoming work into tracking database, assigning it to various departments for processing
• Prepping, scanning, indexing and quality checking of work performed during the full cycle document imaging process
• Open, balance, and process all Lockbox and internal payments daily
• Set up new Lockbox customers for reviewing their receivables online and research deposits when inquiries arise
• Maintain centralized storage of payment and operational documents according to established retention/ destruction procedures
• Meet productivity demands and quality standards
• Index documentation received in branch scan queues and route to internal users
• Maintain and reconcile inventory of Vendor, Escrow, Savings, IRA, Christmas Club and Cashier’s checks
• Print, balance and mail checks issued daily
• Conduct special projects/audits when necessary as directed by DDC Manager
• Assist with annual review and development of new departmental procedures
• All other duties assigned

Education: High School/GED education, some college preferred

Experience

• 2 years of Bank or financial services operation experience preferred
• Knowledge of bank policies, procedures and federal regulations is helpful
• Experience with balancing/ accounting knowledge preferred

• Employees are expected to represent Stock Yards Bank & Trust in a professional manner to customers and outside contacts
• Employees must have excellent interpersonal communication skills, consisting of the ability to write and speak effectively to others
• Employees must be a productive team player, with the ability to learn, apply training and comprehend policies and procedures
• Employees should also be flexible to changing working situations and able to meet deadlines as they arise

• Specific
  
  Skills:
  
  Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action
• Excellent math skills
• PC proficiency;
  Microsoft Word & Excel

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program