Loan Servicing Specialist

Position Summary

The Loan Servicing Specialist is responsible for managing and maintaining loan accounts after origination, ensuring accurate payment processing, compliance with regulations, and excellent customer service throughout the life of the loan.

• Process and apply loan payments accurately and timely
• Maintain loan records, balances, escrow accounts, and interest calculations
• Respond to borrower inquiries regarding payments, balances, statements, and payoff requests
• Manage loan modifications, deferments, forbearances, and payoff processing
• Monitor delinquent accounts and coordinate with collections or loss mitigation teams as needed
• Ensure compliance with federal, state, and investor regulations
• Prepare and review loan statements, notices, and reports
• Research and resolve payment discrepancies or account issues
• Collaborate with internal teams such as underwriting, accounting, and compliance

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1-3+ years of loan servicing, banking, mortgage, or financial services experience
• Strong understanding of loan servicing systems and payment processing
• Excellent attention to detail and organizational skills
• Strong customer service and communication abilities
• Proficiency in MS Excel and loan servicing software
• Ability to manage multiple accounts and deadlines in a fast-paced environment

• Experience with mortgage, consumer, or commercial loan servicing
• Knowledge of escrow analysis, amortization schedules, and regulatory requirements
• Familiarity with servicing platforms (e.g., MSP, Black Knight, FIS, Jack Henry, etc.)

This position plays a critical role in maintaining borrower satisfaction, ensuring regulatory compliance, and supporting the financial health of the organization.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice:
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, veteran status, or any other protected characteristics as required by law.

Vaco by Highspring and its affiliates are committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR at the provided address.

Vaco by Highspring also wants all applicants to know that workplace discrimination is illegal.

Privacy Notice:
Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice:
Determining compensation for this role depends upon a wide array of factors including skill sets, experience, licensure and certification requirements, office location, and other business needs. Salary ranges may be disclosed where required by local law.