Event Coordinator, Entertainment & Gaming

Overview

Event Coordinator at Churchill Downs Racetrack (CDRT) in Louisville, KY. This is a temporary position from March 2026 through June 2026.

The Event Coordinator is responsible for planning, organizing, and executing various promotional events, special projects, and servicing internal and external customers of Churchill Downs Racetrack (CDRT). This position works directly with internal and external clients to plan and facilitate group sales events including “Day at the Races,” marketing promotions, community relations, banquets, corporate meetings, weddings, and other initiatives as necessary. The role requires the ability to work varied and long shifts including holidays, nights, and weekends as needed.

• Effectively communicating details of each event to all necessary departments to ensure success.
• Creating custom Banquet Event Orders (BEO) and room diagrams for events and pulling daily racing reports.
• Evaluating guest issues related to pricing, overcrowding, dress code violations, ticket discrepancies, table arrangements, seat locations, etc.
• Assisting and facilitating all events booked by Group Sales, Marketing, Premium Ticketing, and Community Relations.
• Contacting the sales team and customers in advance to confirm all details related to the event and assist the team in facilitating plans and fully responding to day-of requests.
• Promoting and providing exceptional customer service within each Group Sales venue.
• Addressing and resolving all guest complaints in a mutually beneficial manner.
• Ensuring courteous, professional, sincere, and responsive communications with all customers – addressing each one by name.
• Completing clerical and administrative tasks as necessary.
• Performing light physical work required to set up events; extensive walking is typically required.
• Coordinating paddock tours and trophy presentations for select races, often working in specialized areas with children and seniors.
• Educating patrons on wagering basics, on-track promotions, facility highlights, local sites of interest, assisting with tickets, instructions, and helping customers with special needs.
• Perform other related duties as assigned.

• Excellent customer service skills.
• Very detail oriented.
• Dynamic personality and ability to positively address challenging situations.
• Positive attitude and energy.
• Previous experience working in an entertainment, sports, or similar environment.
• Exceptional verbal and written skills.
• Ability to create and communicate ideas/vision for various events.
• Ability to multi-task and develop strong professional relationships in all aspects of the position.
• General knowledge negotiating contracts, procuring vendors/subcontractors, conceptualizing and implementing small and large-scale events, food and beverage processes, and driving the overall customer experience.
• Proficiency in Microsoft Word, Excel, PowerPoint and other office-related software.
• Prior experience with audio-visual equipment setup and operation is a plus.

• High School Diploma required. College degree preferred.
• People oriented, able to multi-task, be organized, motivated and detail focused.
• Prior interaction with the public and/or working knowledge of the horse racing industry preferred.

• The employee will be required to sit for extended periods of time.
• The employee may be required to stand, walk, use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be asked to occasionally lift up to 20 lbs.
• The employee may be required to work nights, weekends, and holidays.
• The noise level in the work environment is moderate.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

EEO Statement

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate diverse approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Application

Nearest Major Market:
Louisville