Patient Advocate

Summary

The Patient Advocate I position is the "first impression" position of Advance Dental Center. The Patient Advocate is a part of the front office team and is the liaison between patients and back office staff. This position is a floater position, so it will fill in at any location that needs a front desk. This position takes on front office responsibilities while providing a high level of customer service.

The patient advocate reports directly to the office manager at the East location.

Hourly / Non-Exempt

• Greet and build rapport with patients as they enter into the dental practice.
• Answering phone calls in a timely manner.
• Verifying patients’ appointments through email, text and phone calls through Open Dental.
• Making proactive phone calls to schedule appointments off the ASAP list.
• Checking in all patients for their appointments.
• Maintaining and updating patients' profiles within Open Dental as needed prior to the appointment.
• Ensuring that the patient’s dental insurance is verified prior to the appointment.
• Collecting patient fees and copays prior to the appointment.
• Ensuring that the patient understands their treatment plan and payment options.
• Providing patients with quotes on dental procedures.
• Ensuring that the patient is checked out and offered a follow-up appointment.
• Maintaining a clean and sterilized reception and front desk area.
• Updating the office manager for ordering office supply needs as needed.
• Completing other duties as assigned.

• Minimum of a high school diploma.
• Must be able to provide a high level of customer service.
• Must have excellent verbal and written communication skills.
• Previous experience working in the dental field is preferred.
• Must have the ability to multi-task and work effectively in a fast paced environment.
• Must follow HIPAA compliance.
• Must be well organized and have excellent computer skills.
• Must be able to thrive in a team-oriented environment.

• Ability to sit for long periods of time.
• Ability to work in an area where the noise level is typical of an office environment.

Entry level

Full-time

Health Care Provider

Dentists

Louisville, KY – $30,000.00 – $60,000.00