Customer Success Associate

Overview

Employer Industry: Restaurant Software Solutions

• Opportunity for career advancement and growth within the organization
• Collaborative and supportive work environment with a focus on team success
• Engage with a diverse portfolio of clients in the food service industry
• Chance to drive product adoption and enhance customer satisfaction
• Involvement in innovative customer engagement initiatives

• Forecast, execute, and close renewals for all products while optimizing processes at scale
• Drive successful adoption and retention of Crunchtime products with scaled customers
• Become an expert in Crunchtime platforms to provide tailored guidance for clients
• Design and implement one-to-many customer engagement programs to enhance product utilization
• Monitor customer health scores and proactively address at-risk accounts

• Strong project management skills and familiarity with customer segmentation and metrics
• Organized and process-oriented, with a focus on improving efficiency
• Empathy for customers and a passion for delivering value efficiently at scale
• Ability to handle difficult conversations and possess strong negotiation skills
• Successful track record of collaborating cross-functionally across internal teams

• Experience managing restaurant operations
• Familiarity with Salesforce, Catalyst, Google Apps, and Sigma
• Experience working with distributed teams
• Background in supporting restaurant or convenience store industry verticals

#Restaurant Software #Customer Success #Career Opportunity #Team Collaboration #Food Industry

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.