Customer Service Associate

Overview

Job Description Reporting to a Client Services Supervisor, the Parasol Partner Support Associate will work directly with end customers of our authorized integrators. This role requires the ability to carefully listen and assist end customers and our Partners in their questions. The Parasol Partner Support Associate will need to show empathy and excellent soft skills. Accurate notes and grammar are a must!

This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Partner Support Specialist will perform calmly under pressure while meeting customers’ needs, have an eye for details, and excellent follow-up.

• Provide every customer with world-class customer service
• Respond to customer inquiries via incoming phone calls
• Assist integrators with general questions, account support, and billing questions
• Listen attentively to customers’ needs and concerns
• Input customer data accurately and leave detailed notes
• Utilize resources and multi-task through them as needed
• Quickly learn new technologies with a keen eye for detail
• Meet expectations in monthly KPIs identified by the organization
• Meet required schedule adherence guidelines as identified by the organization

• 1+ year Customer Service
• Full-time availability between 8am-8pm ET, with potential on weekends
• Strong verbal and written communication skills

• Experience with Microsoft Office
• Salesforce or Zendesk experience

• ADI Global provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, retirement plans, vacation & holidays

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually.

Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry.

Learn more at

Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the EEO is the Law poster, EEO is the Law Supplement Poster, and the Pay Transparency Nondiscrimination Provision.

Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.

Job Identification: 17777

Job Category:
Customer Service

Posting Date:

Job Schedule:

Full time

Locations: 750 W John Carpenter Freeway, Irving, TX; 1355 W Innovation Way Suite 125, Lehi, UT; 14819 Ballantyne Village Way, Charlotte, NC; 2700 Blankenbaker Pkwy, Louisville, KY

(Hybrid)

Incentive Eligible: N/A

Business: ADI Global Distribution

Hiring Salary Range:
The typical hiring salary for this role ranges from USD $14.94 to $25.44 per hour but varies by specific work location. Base pay is determined based on market conditions, skills, and experience.

Benefits:
Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.

US Visa Sponsorship Eligibility:
This position is not eligible for US visa…