Customer Service Specialist IV

Position Summary

The Customer Service Representative is responsible for independently providing premier service to an assigned base of established customers. This role manages all aspects of order processing, including order entry, changes, and status updates, while proactively resolving issues and ensuring customer satisfaction by responding promptly to phone, email, and fax inquiries. Also serves as a key liaison between customers, Divisions, and the sales team in daily activities.

This position works under the direction of the office supervisor and/or PSC Manager and collaborates with the broader customer service team for support as needed.

• Communicates in a timely and professional manner with customer needs
• Receive, review and accurately input customer orders
• Provide prompt responses to customer requests and issues made by phone, fax, e-mails, etc.
• Follow-through to resolve customer complaints, coordinating with internal departments to ensure closure
• Utilize Parker catalogs, online tools, and reference material to answer customer questions
• Perform all required and best practice activities related to servicing customers, adhering to procedures and quality standards
• Expedite Division product to ensure orders are processed and shipped by maintaining positive customer relations
• Maintain and expand upon current customer relationships through proactive communication and service excellence
• Support and contribute to Parker’s Win Strategy by focusing on customer experience, profitable growth, and operational excellence
• Perform other related responsibilities and duties as assigned to support departmental and business objectives

• Previous Customer Service experience in any industry
• Excellent telephone skills with the ability to work effectively with customers, peers, and other internal stakeholders
• Ability to read and interpret written forms of communication, including purchase and change orders, special and work instructions
• Experience with order entry and order tracking in an order management system
• Proficiency with email, internet, and customer portals or similar online tools
• Knowledge of Parker parts and part numbers is preferred but not required
• Self-starter with the able to work independently, take initiative and follow through to closure
• Strong team player with excellent interpersonal and communication skills
• Proven ability to multi-task, manage multiple priorities and escalate issues effectively by time management skills
• Bachelor’s degree preferred, but not required; equivalent experience considered
• Ability to sit for extended periods and move about the office frequently to retrieve

• Sitting:
  The role primarily involves sitting at a desk for extended periods while using a computer and other office equipment.
• Computer Use:
  Frequent use of a keyboard, mouse, and other input devices for data entry, communication, and scheduling.
• Communication:
  Regular use of telephone and other communication devices to coordinate with carriers, vendors, and internal teams.
• Light Physical Activity:
  Occasional walking around the office or warehouse to gather information or coordinate with other departments.
• Manual Handling:
  Minimal lifting or carrying of light office materials such as files, documents, or small packages (typically under 10 pounds).
• Office Setting:
  The position is based in a typical office environment within or adjacent to the warehouse or facility.
• Noise Level: Generally moderate noise levels from office equipment, phones, and conversations. May occasionally experience louder noise from warehouse operations if located nearby.
• Lighting:
  Well-lit with natural and/or artificial lighting suitable for desk work.
• Temperature:
  Climate-controlled environment, maintaining comfortable temperature ranges year-round.

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation…