Customer Service Representative

Base pay range

$25.00/hr - $25.00/hr

Customer Service Representative

12 months position (May go longer)

Second Shift (02:00 PM to 10:00 PM)

• Receives processes and verifies the accuracy of orders from customers and customer purchase orders.
• Initiates required action for response to customer service requests for order changes including the maintenance of order information files and communicate changes to the appropriate personnel.
• Receives inquiries from and/or contacts the company's customers to resolve a variety of order related issues.
• Loads and maintains bills of material (BOM’s) for the plant.
• Maintains and updates routing instructions per customer.
• Operates a computer workstation to obtain and extract order information and provides Customer Service management with the data for inclusion in reports.
• Performs assigned system maintenance to various electronic order files.
• Makes required changes/updates in SAP system per production requirements, BOM’s, relief files, etc.
• Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
• Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
• Prepares invoices and tests certificates for shipments of finished goods and customer samples.
• Assists in APQP process with Quality Department.
• Provides back‑up support to other group members (i.e. Supervisor, Inventory Specialist) in the performance of job duties as necessary.
• Performs other duties as required.

• High school diploma or GED.
• 2+ years of previous customer service experience in an automotive manufacturing environment preferred.
• Must demonstrate good oral and written communication skills.
• Detail oriented and ability to work in a team environment.
• Must be able to communicate with Production to meet customer demands. Strong communication skills. Excellent computer skills (MS Office products).
• Must have the ability to work overtime and weekends as required.
• Ability to work with little or no supervision and to plan, organize and set priorities.
• Ability to organize and prioritize own work to ensure daily workload is completed; to react and perform under stress and to exercise independent judgment in work environment.

• Seniority level:
  Not Applicable
• Employment type:
  
  Contract
• Job function:
  Administrative, Quality Assurance, and Supply Chain
• Industries:
  Motor Vehicle Manufacturing, Motor Vehicle Parts Manufacturing, and Industrial Machinery Manufacturing