External Supervisor - Kentucky Derby

External Supervisor - Kentucky Derby at Andy Frain Services summary:

Temporary supervisor role for the Kentucky Derby (Apr 25–May
2) overseeing event staff and ensuring quality customer service, safety, and adherence to post orders. Responsibilities include supervising ticket taking, ushering, guest services, emergency response, and maintaining professional presentation. Requires age 18+, high school diploma/GED, clear background check, strong communication and customer-service skills.

External Supervisor - Kentucky Derby

We are currently recruiting Supervisor‑level staff for the Kentucky Derby. This temporary assignment runs from April 25 to May 2 with the potential to work other events or venues.

JOB SUMMARY:

Provide quality customer service to customers, patrons, and employees. Establish working relationships with customers, vendors, and employees in fulfilling assigned post orders. Take an active role in assisting customers with other duties that may not be included in this job description and are approved by the Security Manager. Event Staff Supervisor must possess and maintain a professional image at all times.

RESPONSIBILITIES/DUTIES:

Essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Other duties, not listed below, may also be assigned.

· The delivery of quality service and positive interaction with our customers is critical to the completion of all the tasks within this job description. The ability to greet all visitors, vendors, and employees; while continuously maintaining the standards of excellence in presentation and professionalism. Customer Service is Every Employee's Job!

· Maintain a working knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.

· Post orders may include Ticket Taking, Ushering, Guest Services, Elevator Operator, Special Services or other.

· Be diligent and vigilant in safety awareness.

· Know and understand post orders, revisions, and daily event needs. Know your chain of command.

· These functions are not limited to these listed and may be expanded upon at any time at the request of the customer.

MINIMUM QUALIFICATIONS:

The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

· Minimum of 18 years of age.

· Clear a criminal background check.

· High School Diploma and/or equivalent (GED)

Skills/Abilities:

· Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.

· Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.

· Clear and effective oral and written communications skills.

Keywords:

event supervisor, stadium usher supervisor, guest services supervisor, event security supervisor, ticketing supervisor, crowd management, customer service, emergency response, temporary event staff, venue operations