On Call Support Technician

On Call Support Technician I

Location: Louisville, KY

Company: The Car Park

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that places a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep commitment to providing Team Members with exceptional employee experiences, learning opportunities, career progression, and a lot of fun.

The Car Park is a rapidly growing parking and transportation company operating more than 500 locations across the United States. We leverage cutting‑edge technology, deliver legendary customer service, and provide best‑in‑class practices to our clients continuously. We serve hospitality, healthcare, events, municipalities, office, retail, and universities.

The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position assists customers entering and exiting garages and provides general parking information.

• Assist guests, valets, and monthly parkers with entry and exits into and out of garages when the help button is pressed in the lane.
• Communicate directly with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on‑street parking hours, and events over the phone.

• Excellent customer service skills.
• High proficiency with Windows 10 or similar operating systems.
• Excellent written and oral communication skills.
• Typing speed of 30+ words per minute is recommended.
• Punctuality and trustworthiness.
• Ability to multitask.

• High School diploma or greater.
• 1+ years in customer service, sales, or telemarketing experience.

• 14 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
  
  Short‑term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more available to eligible Team Members.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or any other protected status.

Referrals increase your chances of being considered for this role.