Customer Service Representative--Louisville, Kentucky

Overview

OPC Pest Services is rapidly expanding across the Kentucky, Indiana and Ohio service areas. If you re looking for competitive wages with a stress-free work environment, we have amazing job opportunities with full-time employment all year round. We re searching for our next Customer Service Representative and if you re looking for competitive wages and you embrace an engaged, team-centered work environment as you work to assist technicians and customers, we have an amazing career in our Customer Care Center for you!

Competitive hourly wages dependent on skill level -- starting wages between $18-$22 per hour. Comprehensive benefits package including low cost medical, dental, vision insurances, 1x annual salary life insurance, and many more optional benefits (visit  for more information). 401(k) plan with 4.5% company match, Rollins Corporation employee stock purchase plan. Six paid holidays and a generous PTO (paid time off) program — receive up to 15 PTO days your first year.

Employer discount program through Perk Spot. An energetic and diverse staff that appreciate each other and the communities that we serve.

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sale inquiries, and communicate with our field operations.

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and promotional information
• Maintain accurate records utilizing customer service software applications
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative partner with a strong work ethic who can appreciate providing support while assisting others, this is the right career fit for you. If you re organized and enthusiastic, you are ready to be a P.E.S.T.!

Be a P.E.S.T.
Professional . . Do your best to be the best
Ethical . . Do the right thing
Selfless . . Do more for others
Teamwork . . Do it for you, me & OPC

• High school degree or equivalent
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and a ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• We require successful completion of background check and drug screen

Apply today to become a P.E.S.T. with OPC Pest Services. OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer.