Digital Consumer Advocate

Position: Digital Consumer Experience Advocate
## Digital Consumer Experience Advocate At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:
* we come together*,
* we always look for a better way*, and
* we create possibilities*.As a Digital Consumer Experience Advocate, you’ll be the front-line ambassador for GE Appliances, delivering exceptional service to both current and potential customers across our family of brands. You will connect with consumers through digital channels, providing expert guidance during the pre-purchase journey and support after purchase. By engaging customers through our “Ask a Question” and “Ratings & Reviews” sections, as well as other platforms, you will resolve inquiries, build brand loyalty, and create meaningful sales opportunities.
This role is ideal for someone who thrives in a fast-paced digital environment, enjoys problem-solving, and takes pride in turning customer interactions into positive experiences.

Work Schedule:

Wednesday–Friday: 3:30 PM–8:30 PM ET  Saturday–Sunday: 10:30 AM–4:30 PM ET    Compensation: $17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid vacation)## ## Position Digital Consumer Experience Advocate## ## Location

USA, Louisville, KY## How You'll Create Possibilities
*
* Key Responsibilities:

**** Customer Engagement & Support (90%)
*** Respond promptly and professionally to digital consumer inquiries related to pre-purchase questions, installation guidance, troubleshooting, product care, and complaint resolution.
* Engage with customers via GE Appliances-owned websites and internal platforms, including “Ask a Question” and “Ratings & Reviews” sections.
* Navigate internal systems efficiently (Knowledge Base, eDoc, Salesforce Service Cloud, , SMC, and other tools) to provide accurate and timely information.
* Maintain high standards of communication and adherence to company protocols.
** Driving Business Growth (10%)
*** Identify potential sales opportunities during customer interactions.
* Follow established processes to refer prospects to the appropriate sales teams or complete private store referrals to convert inquiries into revenue opportunities.## What You'll Bring to Our Team
*
* Qualifications:

***
* Minimum Requirements:

*** Excellent written communication skills (grammar, spelling, sentence structure).
* Strong computer literacy with the ability to quickly learn new applications.
* Customer service or contact center experience, particularly with written communication channels or chat-based support.
* Positive attitude and ability to collaborate effectively with team members.
* Strong typing skills.
*
* Preferred Qualifications:

*** Associate’s degree or equivalent work experience (6 months+).
* Bilingual proficiency in written English & Spanish.
* Experience with GE Appliances Call Centers or similar customer service environments.
** Working Conditions
*** Normal office environment.
* Weekend and/or evening work may be required.
*
* Work Schedule:

** Wednesday–Friday: 3:30 PM–8:30 PM ET  Saturday–Sunday: 10:30 AM–4:30 PM ET
** Compensation:** $17.00 per hour + comprehensive benefits (401(k), medical, dental, vision, paid vacation)##
** Our Culture
** Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that:
Empower colleagues by fostering an environment where all voices are…