Sales & Service Rep - Broadway

"Republic Bank believes in the development and advancement of our associates. We offer the opportunity to learn all aspects of the company to prepare for future advancement. Come join our team for a career, not just a job!"

Starting Rate: $18.00 hourly

Republic Bank's values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates.

It's one of the reasons we've been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit

The Sales & Service Representative is responsible for providing efficient, professional, and quality customer service while identifying and satisfying client needs. Additionally, this position must deliver a high level of service by resolving customer service issues, and handling client transactions. This position is also part of the team helping the Banking Center achieve their sales goals.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Minimum 2 years customer service experience required.
• Cash handling experience preferred.
• Basic computer skills required. Proficiency in Microsoft Office products and internet applications.
• Fluent in English (speak, read, write, comprehend, communicate) required. Fluent in Spanish (speak, read, write, comprehend, communicate) preferred.

• Responsible for comprehensive, prompt, and efficient client transactions. Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into Horizon system.
• Greet all clients as soon as they enter the banking center and work to develop a strong banking relationship with regular clients.
• Consistently deliver the Republic Experience to every client.
• Balances cash drawer each day, meeting Republic's standard of performance.
• Recognize opportunities to satisfy client needs through other Bank products. Perform transaction overrides & makes hold decisions.
• Receives mortgage, consumer loan and other payments, ensures the payments match balances due and enters payment into Horizon system.
• Takes outgoing wire transfer requests; processes cash advances; cashes checks & processes withdrawals; opens & records the night drop deposit transactions; balances ATM; researches necessary information upon client's request while following all security procedures for the banking center.
• Monitors activity of all new accounts, to ensure all cross sales have been properly activated and onboarding is followed and completed.
• Adheres to Bank's new client onboarding process and procedures.
• Actively works calling lists of existing clients to cross sell for other products or expanded relationships, including retention of existing accounts.
• Maintains a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learns new regulations and assists in the implementation, if required.
• Models and fosters behaviors that support the Bank's values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly performs all other duties and projects as assigned.

• Excellent verbal communication skills.
• Must use active listening skills to be able to uncover client opportunities for additional products and services.
• Must be self‑motivated and able to work in a team environment.
• Must be well organized and able to multi‑task.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with…