Service Desk Specialist

Job Description

An employer is looking for a contract Service Desk Specialist to support their internal employees working in their company locations throughout the US. 90% of this person's day will be responsible handling level 1 inbound calls/chats and accurately logging the interactions within the ticketing system. They will take around 20-30 calls a day, respond to chats in a timely manner, and work tickets to support the franchises in any computer issues, sign in issues, or operations.

After their three-week training period, they will be responsible for understanding the company's propriety software and resolving or escalating tickets to proper channels. This is a remote role once training onsite is completed but this employee needs reliable connectivity and a good working environment s person also needs strong customer service and communication skills. Shift flexibility is also required.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 1+ years of experience in Service Desk, Help Desk, or Technical Support role
• Shift flexibility (Operating hours 9a-3a EST: Shift can fall anywhere within timeframe, Weekends included)
• 1+ years of experience with software & hardware support
• Strong communication / Ability to build rapport with end-users
• Strong customer service skills - Experience using a ticketing system (They are using Service Now)
• Strong interpersonal skills
• Experience working in a restaurant / Fast Food environment.