Customer Service Representative

Competitive Pay:

This position offers an hourly wage ranging from $30.00/hr. to $35.00/hr., depending on experience and qualifications.

Customer Service Representative

The primary objective isto provide unmatched customer experiencesthatinfluence a positive culture,safetyfirst attitude,relation shipbuilding,andimpactsrevenuegrowthandprofitability. The Customer Service Representative (CSR) provides support to the branch office, outside sales and serviceteamsin office administration, inside sales and customer service.

TheCSR works with the service team to develop work scopes, obtain parts pricing and lead times and develop customer quotations.

• Servesasprimarycontactforcustomers,assuringsuperiorcustomerservicelevelsare met and exceeded.
• Timelyprocessingandcommunicationofallinquiries,quotes,andorders.
• Callingcustomerstofollowuponquotesandorders,reviewsaleshistory,and provide product information and suggestions.
• Knowledgeofaccountrequirementsandspecialsituations;theabilitytogetresultsfor customers.
• Gainspecializedtechnicalknowledgeaboutourproductsandapplications.
• Maintainknowledgeofandutilizevendorportals
• MaintainappropriaterecordkeepinginERPandCRM
• Gatherandprovideinformationtosalesandmanagement team
• Workcooperativelywithotherassociatesanddepartments;bea Teamplayer.
• Provide trouble-shooting assistance;assistwithshipmentissues;resolveproductrelated problems
• Followupwithcustomerstoensurethatissuesareresolvedtotheirsatisfaction
• Befamiliarwithapprovedlistofsuppliersforgoodsandservices
• Internalandexternalcollaborationonquotesforproducts/services with customers/outside sellers
• Any other tasks assigned by lead/manager.

• Associatedegreeorequivalentfromtwo-year Collegeortechnicalschool;orHigh School Diploma with two (2) years related experience.
• Preferredexperienceandknowledgeofindustrialdistribution.
• Excellentcustomerrelationsandproblem-solving skills
• Strong verbal,written,andinterpersonalcommunicationskills
• Detail oriented,includingaccuratedataentryskills
• Capableofworkingindependently,aswellasateammember
• Interactwithco-workerswithapositiveattitudetomaintainafriendlyandproductive work environment
• Mustbeproficientin Microsoft Office Suite (Excel,Word,Outlook,Teams)
• Abilitytounderstandwrittenandoral Englishandbeproficientwithcomputer,email, spreadsheets and look up documents online
• Abilitytomeetthephysicalrequirementsofthe job
• Abilitytoworkinenvironmentsthatmayinclude:
• Movingmechanicalparts
• Fumesorairborneparticles
• Paintingchemicalsandsolvents
• Electrical equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessential functions.

• Sitting:
  
  Prolongedperiodsofsittingata desk
• Standing:
  
  Mobilitywithinanofficeenvironmentforextendedperiods
• Walking:
  
  Movingaroundtheoffice
• Lifting:
  Occasionally lifting and carrying up to 20 pounds

Toperformthejobsuccessfully,anindividualshoulddemonstratethefollowingcompetencies:

• Adaptability–Abilitytobeflexibleandadjusttochangesinyourworkenvironment.
  
  You canrespondquicklytochangingideas,responsibilities,expectations,trends,strategies and other processes. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking and problem-solving skills.
• Accuracy-Abilitytodetecterrorsinnormalcourseofworkbystandardcheckorroutine crosscheck. Errors resulting from inaccuracy would create minor confusion, delay or expense to correct the situation.
• Dependability-Follows instructions,respondstomanagementdirection;
  
  Keeps commitments.
• Initiative-Takesindependentactionsandcalculatedrisks;
  
  Looksforandtakes advantage of opportunities;
  
  Asks for and offers help when needed.
• Customer Service-Respondspromptlytocustomerneeds;
  
  Solicitscustomerfeedback to improve service;
  Responds to requests for service and assistance.
• Problem Solving - Displays original thinking and creativity;
  Meets challenges with resourcefulness;
  Generates suggestions for improving work;
  Develops innovative approachesandideas;
  
  Presentsideasandinformationinamannerthatgetsothers' attention.
• Planning/Organization-Prioritizesandplansworkactivities;
  
  Usestimeefficiently;
  
  Plans for additional resources;
  Sets goals and objectives;
  Develops realistic action plans.
• Communication and Interpersonal Skills -Speaksclearlyandpersuasivelyinpositiveor negative situations;
  Listens and gets clarification;
  Demonstrates group presentation skills.
• Collaboration–Abilitytoworkwithotherstoachieveacommongoal;
  
  Building and maintaining relationships through shared responsibility, respect, and empathy.