Customer Service Representative - Louisville

Customer Service Representative – Louisville

Company:
Urbanex Pest Control

Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to providing superior service and building a culture of growth, development, and teamwork. Founded in 2015 in Nashville, Tennessee, we have expanded to 14 locations across the country. We focus on eliminating pests and building relationships, exceeding customer expectations. Our technicians are friendly, courteous, and always go the extra mile, as evidenced by customer testimonials.

We invest in training, offer career development opportunities, and foster a supportive, inclusive work environment where everyone can thrive.

• Play Like a Champion:
  We choose resilience, positivity, and determination, find enjoyment and purpose to rise above and pursue excellence.
• Unwavering Character:
  We do the right thing, embrace vulnerability and inspire others.
• Commit to Better:
  We wake up every day with the relentless desire to improve.
• Wholehearted Connection:
  We root for one another, building community that supports everyone.
• Belief is Contagious:
  We inspire hope, offer freedom to explore growth, and reward courage.

As a Customer Relations Specialist, you will be the first point of contact for customers at our Louisville branch, ensuring satisfaction and contributing to branch success. You will address concerns, educate customers, and provide a positive experience. The role requires self‑starter autonomy, time‑management, reliability, honesty, and professionalism. Excellent written and verbal communication is essential. This is an in‑office position.

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and technician availability.
• Process customer payments accurately and securely, maintaining detailed records in our CRM system.
• Respond promptly and professionally to inquiries via phone, email, and SMS.
• Proactively follow up to ensure satisfaction and address concerns.
• Educate customers about Urbanex services, ongoing pest control maintenance, and promotions.
• Collaborate with branch managers and technicians to coordinate routes and resolve issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments.
• Provide feedback to managers on customer trends and issues to improve service and identify growth areas.
• Assist managers with tasks and projects as needed, demonstrating flexibility and team support.
• Maintain accurate and up‑to‑date customer records in the CRM system.

• Strong customer service skills and passion for resolving issues effectively.
• Excellent verbal and written communication; clear and professional.
• Exceptional organizational skills; manage multiple tasks with strong time management and prioritization.
• Solid problem‑solving abilities and creative solutions to customer challenges.
• Team player mentality, collaborative and supportive in a fast‑paced environment.
• Self‑starter, autonomy and initiative.
• Adaptability and willingness to learn new systems and processes.
• Positive attitude, strong work ethic, and desire to contribute to a growing company.
• Basic computer skills, data entry, Microsoft Office Suite.
• Experience with Field Routes CRM and Voice for Pest phone systems is a plus, but not required.
• Reliable, honest, high professionalism at all times.
• Must pass background check and credit check due to handling customer payments.

• Competitive pay: $16–$22 per hour, based on experience.
• Company‑subsidized health, dental and vision insurance with generous employer contribution.
• Three weeks PTO, ten company‑paid holidays, and birthday off.
• Opportunity for career development in a fast‑growing company.
• Supportive, team‑oriented work environment where your contributions are valued.
• Chance to make a real difference by helping customers create a pest‑free environment.

Working at Urbanex means being part of a team passionate about protecting homes and businesses from pests. It means growing your skills, advancing your career in a supportive and dynamic environment, and making a difference in your community, one satisfied customer at a time.

Seniority level:
Entry level

Employment type:

Full‑time

Candidate must be willing to complete a background check for this position.