Video Teller; ITM

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By emphasizing ONE Park, ONE Mission, One Team, the Interactive Services MSR provides essential support to members by handling their financial transactions and inquiries through remote service channels. This role involves assisting members with various financial needs, processing transactions accurately, maintaining up-to-date knowledge of products and services, and ensuring compliance with credit union policies. The Interactive Services MSR also addresses member concerns, provides guidance on digital services, and ensures a smooth, efficient service experience through remote channels.

• This position is in office, but will be eligible to receive 25 Flex days that would allow working remotely.

• Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfer amounts from member accounts as directed. Post transactions to member accounts and maintain member records. Utilizing the Interactive Teller Machines (ITM), welcome members and provide routine information concerning accounts and services; directs members to branch staff for specific transactions or services unable to be performed by the ITM.
  
  Focus on communicating clear instructions to ensure ease of use, accuracy and efficiency with all transactions. Remain abreast of the ITM technology and delivery methods as they develop and/or change.
• Achieve individual goals and assist in reaching established department goals. Engage in conversations with members on Park’s products and services, when applicable.
• Keep manager informed of issues that may arise with the ITM when serving members.
• Perform other duties as assigned.

• To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values.
• Vibrant Connections
• Inclusive Excellence
• Bold Compassion
• Endless Empowerment
• To provide friendly, professional and accurate service and support to all members and coworkers.
• To engage in conversations with members on the credit union products/services focused on meeting the member's financial needs.
• Provide clear communication through the Interactive Teller Machines for ease of use for members.
• To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
• To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
• To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal
  
  Skills:
  
  Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Other
  
  Skills:
  
  Must have excellent verbal communication skills.

• WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.
• PHYSICAL DEMANDS: The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee…