Customer Support Representative

Overview

Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Customer Support Representative to join the Restaurant Customer Support Team in Louisville, KY. Hybrid

Schedule:

3 days in the office, 2 days remote. Monday through Friday - First shift. Excellent Benefits: medical, dental, vision, life insurance, vacation, holidays, floating holidays, sick, retirement, short term disability and much more.

• Process Orders for Replacement Equipment with accurate lead times, ensuring supplier capability to meet delivery dates and project schedules.
• Determine accurate equipment selection with correct technical specifications.
• Resolve product, warranty, or service problems by clarifying the issue, identifying the cause, and expediting resolution.
• Respond to inbound calls regarding orders, order status, or invoice issues from customers.
• Reach out to suppliers to resolve tracking discrepancies or other problem resolution.
• Utilize reports and tools to monitor customer and supplier reporting and open orders for on-time delivery.
• Build and maintain proficiency in ERP, SharePoint, and Knowledge Management Systems.
• Meet customer service KPIs; support escalations and supplier issues; provide product technical information as needed.
• Provide back-up support to other duties in the customer support team over time.
• Pursue ongoing personal and professional development.
• Assume other duties as assigned.

• Bachelor's degree preferred.
• Minimum of 3 years of experience in order fulfillment, customer service, or sales support.
• Strong order entry skills and ability to use multiple systems to support a diverse portfolio of work.
• Prefer experience with restaurant equipment and supporting field/construction/development projects.
• Strong interpersonal, communication, and organizational skills; ability to multitask under tight deadlines.
• Excellent written and verbal skills.
• Strong computer skills in Word, Excel, Microsoft Teams, and Outlook.

• Entry level

• Full-time

• Customer Service and Supply Chain

• Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op by 2x.

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