Customer Development Manager

Description

RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.

The Customer Development Manager (CDM) is responsible for driving LAL growth by overseeing strategic account planning, co‑manage onboarding execution with assigned CTS, and divisional analytics across a defined geography. This role functions as a business lead for RxSight at the account level, ensuring alignment of practice development initiatives with measurable LAL adoption KPIs. CDMs lead strategic customer engagement through data‑driven account plans, regional referral strategies, and direct collaboration with CTSs to execute on site‑level growth opportunities within a divisional framework.

This role includes real‑time division analytics review, 30/60/90 day adoption roadmap development, and site‑specific business reviews. CDMs are expected to provide strategic and tactical execution in a structure primarily focused on LAL adoption, implementing clear processes that support same‑store‑sales growth as a core team function. CDMs gather customer data to identify current and future opportunities at the practice level, guiding business resource allocation by geography and divisional trends.

They also lead efforts supporting the expansion of Open Access Models through targeted OD engagement and referral development. The CDM is expected to influence LAL penetration and same‑store sales by managing cross‐functional coordination and acting as a trusted business partner to the practice.

• Support the execution of strategic initiatives, programs, and new product introductions that contribute to LAL adoption and account‑level performance growth.
• Conduct ongoing analytics review of divisional performance, identifying LAL velocity, cycles, and at‑risk trends measured within actionable time frames.
• Co‑lead strategic planning calls with all net new customers, aligning messaging, "Drive for 5" initiatives, training expectations, and partnership setup.
• Develop and manage site‑level account plans, including 30, 60, and 90‑day tactical execution strategies, in tight collaboration with divisional CTS partners.
• Implement and maintain CRM documentation for all accounts, including % of premium, total cataract volume, surgeon count, LAL penetration, and aligned KPIs.
• Lead regional OD referral engagement strategy to support LAL patient pipeline.
• Co‑own and execute net new customer onboarding processes with CTSs focused on full team alignment and measured time to first implant as a key measure of success.
• Conduct formal business reviews with accounts, benchmarking LAL adoption 90 days prior and 90 days post implementation measuring effectiveness, and where necessary adapting business reviews based on this data.
• Partner with CTS and Sales teams to identify growth bottlenecks and formulate adoption‑focused solutions.

• Develop high‑level clinical ophthalmic knowledge regarding practice workflows, patient flow optimization, and the ability to guide and resolve workflow issues in clinic settings to accelerate LAL adoption.
• Proven ability to interpret and act on clinical and commercial performance data.
• Demonstrated ability to co‑lead strategic customer planning and execute business plans.
• Knowledge of ophthalmic clinic and ASC operations, with emphasis on premium technology positioning.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and deliver results against LAL growth objectives.

• This role does not have direct reports but is responsible for leading account‑level growth initiatives across assigned practices and coordinating closely with cross‑functional team members (CTS, Sales, Marketing).
• Role‑model behavior is a key responsibility of this position.