Operations Supervisor

Overview

Company Overview
At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace , we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Overview
The DDS Supervisor is responsible for overseeing all Direct Device Sourcing (DDS) operations, ensuring efficient, accurate, and timely processing across multiple workflows. This role manages the end-to-end flow of incoming DDS orders, RMA returns, and Premium Wholesale Services (PWS) orders, while maintaining operational standards, equipment functionality, quality metrics, and team performance.

• Oversee a team of up to 20-35 Team Members.
• Supervise the complete processing of all incoming DDS orders.
• Oversee the receiving, processing, and documentation of RMA units, including those associated with Premium Wholesale Services (PWS).
• Ensure daily operational goals for throughput, quality, and service levels are met.

• Maintain cleanliness, calibration, and functionality of automated testing equipment.
• Verify that testing machines are operating within expected tolerance ranges by reviewing pass/fail data and escalating discrepancies.

• Utilize basic Excel functions to track performance, identify trends, and support decision-making.
• Analyze operational data to drive improvements in UPH, quality, and workflow efficiency.
• Maintain accurate timesheets, schedules, and workforce documentation.
• Ensure product is routing to the correct inventory, with the test results at the proper yields and within SLA.

• Directly supervise a team of approximately 20 employees.
• Monitor and coach team members on productivity (UPH), attendance, and quality performance.
• Provide timely feedback, conduct performance conversations, and support employee development.
• Promote a culture of accountability, consistency, and continuous improvement.

• Partner with local and remote leadership, warehouse teams, inventory control, and technology teams to resolve issues and optimize processes.
• Communicate operational updates, risks, and improvement opportunities clearly and professionally.

• High School diploma or Equivalent required, Bachelor’s degree preferred
• 2 + years of experience in a supervisory or staff leadership role in a manufacturing or distribution environment

• Basic knowledge of Excel (VLOOKUP, filtering, pivoting, formulas preferred).
• Ability to understand, interpret, and act on operational data.
• Strong critical-thinking and problem-solving skills in a fast-paced, frequently changing environment.
• Experience with timekeeping and workforce management systems.
• Excellent communication and interpersonal skills.

• Familiarity with Lean methodology and continuous-improvement terminology.
• Experience using Oracle or similar ERP systems.
• Inventory control knowledge or warehouse operations background.

• Lift up to 30 pounds
• Stand for long periods of time
• Manual dexterity necessary to operate smart phones, tablets, and laptops
• Visual acuity necessary to inspect electronics equipment

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

• Processing Center is located in the Riverport area and is in a non-climate controlled warehouse.
• Flexible schedules are required as non-peak…