Service Delivery Representative; LVL

YOUR TASKS

• Create deliveries daily and monitor order processing.

• Monitor stock availability to ensure timely order clearance.

• Support account and purchasing team to troubleshoot order issues.

• Manage inventory updates, promotional planning, customer return cases, and inbound planning.

• Coordinate return shipments (e.g., create return labels).

• Communicate with customers on order status and expected delivery dates.

• Prepare and maintain status reports for client, management, and internal communications.

• Oversee customer accounts to ensure SLAs are met.

• Assist the Account Manager in providing data, advice, and resolving problems.

• Continuous involvement and support with departmental process improvements

• Participate in business reviews with the customer.

• Work closely with operations to ensure program requirements are met.

• At least two years of Customer Service Experience.

• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.

• High School Diploma or equivalent;
  College degree preferred.

• Must display initiative and flexibility to work in a fast‑paced, changing environment.

• Microsoft Office experience in PowerPoint and Power BI preferred.

• 3PL, Supply Chain, Logistics or similar experience preferred.

• Ecommerce experience preferred.

• SAP knowledge preferred.

• Medical, Dental, Vision, Life Insurance, and Disability Pay.

• 401(k) with company matching up to 6%.

• Paid Time Off, including paid holidays.

• Flexible Spending Accounts.

• Voluntary benefits such as legal and financial assistance, pet insurance, and more.

• Employee Assistance Program.

• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

• Commuter benefits.

• Employee engagement activities.

EOE Protected Veterans/Disability