Venue Director - Audio Visual, Event Technology

Overview

Venue Director I – $54,560 – $62,920 + incentives. Pinnacle Live is a premium in-house AV partner delivering bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We seek dedicated, collaborative professionals who are committed to delivering unforgettable hospitality and live event experiences.

Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges and deliver outstanding outcomes.

The Venue Director I is responsible for the successful management of their assigned venue, maintaining profitability, achieving sales and operations goals, and delivering best-in-class customer service to all stakeholders including hotel partners, clients, and team members. The Venue Director II will cultivate a culture of achievement, support diversity, pursue continuous improvement, and grow the venue relationship.

• Provide leadership in the execution of all phases of events while maintaining best-in-class customer service to internal and external stakeholders
• Ensure efficient floor operations, including timely and accurate set and strike of equipment and other essential floor activities
• Review P&L to ensure profitability; manage expenses by effectively utilizing resources and implementing cost control measures as necessary
• Maintain inventory integrity ensuring quality, functionality, organization, and availability
• Attend hotel meetings as necessary
• Maintain a working knowledge of industry trends, tools, and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely payment of all payables and processing of billing and invoices; enforce compliance with financial management SOPs
• Utilize Sales Process to maximize revenue and improve capture rate during all phases of the sales cycle
• Train, manage, and develop team in accordance with company SOPs, facilitating elevated customer service standards, employee growth, and a culture of achievement
• Effectively utilize applicable company computer systems and continuously update skills to run them
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned

Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

• High School Graduate or equivalent
• Three (3) years’ management-level experience in the audio visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Planning ability; able to prioritize
• Strong technical aptitude
• Excellent organizational skills
• Demonstrated personnel management ability
• Strong interpersonal skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong team player orientation
• Strong attention to detail
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit at a desk
• Stand or walk for long periods, including up and down stairs
• Consistently bend and stoop
• Use hands to hold, handle, or feel
• Reach with hands and arms
• Talk, hear and communicate
• Lift up to 50 pounds occasionally

• Performance-based incentive plans on top of base salary
• Generous…