Technical Solution Strategist

The role of the Print and Financial Services Specialist Project Manager is to plan, execute, and finalize project tasks associated with solutions related to the Patient Tools. The Specialist is responsible for coordinating the efforts of project resources— including vendors —to deliver projects according to plan. The Specialist also oversees quality control throughout the duration of the project and ensures new merchant accounts, boarding support, and maintenance changes to existing merchants are completed accurately.

This includes researching and resolving exceptions to account‑setup rules and policies, verifying readiness for new merchant applications, and performing quality‑control audits of merchant accounts.

• Comprehend data dictionaries, file structures, and file formats.
• Understand Waystar solutions and how they apply to client business practices.
• Direct and manage multiple client projects, facilitating timely resolution.
• Act as liaison between the vendor and Primary Project Manager.
• Proactively manage changes in project scope and devise contingency plans.
• Identify and resolve service disruptions promptly.
• Escalate incidents that compromise project deliverables to appropriate personnel.
• Execute tasks and deliverables on schedule.
• Meet project financial objectives in line with estimated project revenue.
• When the Specialist is the primary point of contact, define scope, goals, and deliverables that support operational business goals.
• Communicate project expectations with client and team members.
• Set and manage project expectations with client and team members.
• Plan and schedule project timelines and milestones using appropriate tools.
• Demonstrate effective written and verbal communication skills.
• Prioritize and execute tasks in a high‑pressure environment.
• Maintain vendor relations skills.
• Remain reliable and accountable for one’s actions.
• Manage client and colleague relationships.
• Verify new merchant accounts (quality control).
• Maintain positive working relationships and fluid communication among team members and other departments.
• Assist customers and partners to accommodate changes or special requests when possible.
• Perform other tasks and special projects as assigned by the Financial Services Implementation Manager.
• Travel may be required.

• Bachelor’s degree is required.
• Medical practice experience.
• Experience with implementation of system software.
• Demonstrated experience in project management.
• Ability to multi‑task and prioritize effectively.
• Serve as liaison between client and internal project team.
• Adapt to various levels and possess influencing skills at all levels.
• Quick learner and self‑motivated.
• Proficient problem‑solving skills, process‑driven, and team‑orientated.
• Proficient in Microsoft Office and basic computer functionality.

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. The Waystar platform combines innovative, cloud‑based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (3 medical plans with Health Savings Account company match).
• Generous paid time off: non‑exempt team members get 3 weeks + 13 paid holidays, exempt members get 13 paid holidays plus flexible time off.
• Paid parental leave (including maternity and paternity leave).
• Education assistance and free Linked In Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(k) program with company match.
• Pet insurance.
• Employee resource groups.

Waystar is proud to be an equal‑opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Client Operations
Job Type: Full time
Req : R2807