Personal Injury Paralegal

Overview

The Paralegal provides hands-on administrative and legal support to a team of professionals. This role has a strong administrative and client-facing component and is ideal for someone who can manage multiple priorities, maintain calendars and deadlines, and provide excellent customer service to clients. Training will be provided. Experience with medical records is preferred, and strong computer proficiency is required. Experience with case management software, electronic filing systems, document scanning and OCR software, and Microsoft Office (Word, Outlook, Excel) is a plus.

This position supports attorneys handling matters involving personal injury.

Work Schedule &

Location:

This is a full-time, in-office position at our Dixie Highway office location, Monday–Friday, 9:00am-5:00pm.

• Speaking with potential new clients, current clients, adjusters, hospital/medical staff, and other insurance personnel will occur daily. Speaking with potential and current clients will be over the phone and in person as clients come into the office daily. Greeting customers as they enter the office, providing a positive and professional first impression of the firm, answering customers  general inquiries, sending flowers and care packages, etc.
• Calendar control includes managing and maintaining the company and attorney calendars. All calendars need to be treated like continuous projects, with no deadline and always needing change and adjustment. Extreme attention to detail is needed when scheduling appointments and maintaining the calendar.
• Request medical records from all healthcare providers necessary for a case in and out of Kentucky and follow up on medical records requests while understanding the importance of a deadline to do so. Must be able to maintain a calendar with request deadlines and be motivated to follow up on those records requests.
• Gatekeeper to the associates; schedule appointments, depositions, and mediations; schedule the conference room; provide a positive and professional first impression of the firm; calendar deadlines and reminders; serve as backup to answering the telephone and scheduling.
• Data entry required to open and close cases; transcribe dictation; answer basic client questions about the status of the case; keep, maintain, and generate notes in the file for attorneys; scan all incoming documents, renaming documents, OCRing documents, and upload documents to case management system; maintain hard file filing; print all pleadings and place trial binders for each case; correctly name electronic pleadings, OCR pleadings, and upload into a case management system;
  
  recycle old trial binders by stripping the documents and placing them in a client hard folder; get new trial binders ready for use.
• Other similar responsibilities as they are assigned.

Problem-solving and listening skills, attention to detail, self-motivation, organization, patience, positive attitude, flexibility, professionalism, emotional intelligence, and the ability to know when to lead and when to support the team.

• Strong computer proficiency and ability to learn new systems
• Exceptional writing skills.
• Excellent phone etiquette and in-person professionalism
• Ability to manage multiple deadlines and shifting priorities
• High attention to detail and follow-through
• Ability to work independently as well as in a team environment.

• Experience requesting and following up on medical records
• Prior experience in a legal, medical, or professional office
• Familiarity with case management systems
• Dictation or transcription experience

Prior office experience is preferred but not required in medical, corporate, or law office settings; interaction with executive-level professionals is a plus. We are less concerned with how many years of paralegal experience you have compared to your ability to learn and adapt to a job. We are looking for anyone interested in working in a place that helps real people in a serious, but friendly atmosphere.

Annual range of $60,000-$75,000. Salary is negotiable and commensurate with experience.

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