Admin Specialist

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Purpose:

To enroll, bill and administer Special Care Insurance Policies (SCIP) and provide marketing, telephone, and data entry support.

• Coordinates resident accounts and billing schedules with proper set up procedures.
• Account research and terminations.
• Assist with premium processing, telephone, and customer service as needed.
• Consistently delivers excellent customer service to facilities, patients/family, providers, and marketers.
• Assist customers with all areas of service including:
• Collection issues
• Customer refunds
• Account adjustments
• Small balance write-off
• Customer reconciliations
• Other adjustments
• Update records based on various reports/mail including:
• Offset tracker
• Deceased reports
• Faxes
• Mail
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reports of suspected violations of law and Company policy.
• Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
• Reacts positively to change and performs other duties as assigned.

• Associate degree or equivalent
• 3-5 years administrative experience
• Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
• Strong data entry skills and phone/email etiquette
• Must have excellent organization, analytical and problem-solving skills
• Exhibits strong customer service and follow up skills
• Knowledge of medical billing and collection procedures
• Accounts Receivable knowledge/experience preferred
• Strong attention to detail, goal oriented
• Ability to prioritize and manage multiple responsibilities
• Able to work in a fast pace environment

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

Mid-Senior level

Full-time

Administrative

Hospitals and Health Care

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