Assistant Workplace Manager

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Assistant Workplace Manager ensures smooth day-to-day operations and exceptional workplace experience. This role oversees office and pantry services, vendor coordination, expense and invoice processing, check issuing, vendor collaboration and facilities support, shipping and receiving, all while maintaining a polished, client-ready environment. The ideal candidate is proactive, organized, and service-oriented, with strong professional communication skills and the ability to work independently while supporting leadership and the broader team, following outlined policies and standard operating procedures.

The Assistant Workplace Manager will be expected to increase the level of engagement and partnership between JLL, service partners and our clients, to provide superior service delivery while enhancing their individual personal and professional skills. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.
• Manage office and pantry supply ordering, restocking, and organization, daily lunch orders for employees and visitors, and catering requests.
• Oversee seating, access badges, and assist with minor tech troubleshooting.
• Coordinate shipping, receiving, and carrier relationships.
• Track and process invoices, expenses, and payments; prepare and mail checks and documents.
• Serve as the main point of contact on‑site for internal communications and vendor coordination in collaboration with leadership and business relationships to ensure proper vendor partner processes and systems are engaged.
• Maintain records, files, and documentation with accuracy and attention to detail.
• Partner with facilities and building teams to ensure a clean, well‑maintained office.
• Identify opportunities to streamline administrative processes and update procedures as needed.
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client.
• Works collaboratively within the account team in the delivery of services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
• Assists with third‑party vendor relationships and service partners to provide maximum service delivery.
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations.
• Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards.
• Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Work spaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered.
• Identify potential risks and elevate, as appropriate, to ensure no privacy breach, security incident or disruption to Client’s operations occur.
• Assistance and flexibility with Client events as needed to ensure flawless delivery.
• Provide…