Investment Operations Associate - Client Onboarding Specialist

Investment Operations Associate – Client Onboarding Specialist

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$55,000.00/yr - $60,000.00/yr

Direct message the job poster from Strategic Wealth Designers.

Strategic Wealth Designers (SWD) is a full‑service financial firm specializing in helping individuals near or in retirement. With 18 locations across the U.S. and nearly 100 employees, SWD fosters a collaborative, close‑knit environment and seeks a new team member who shares our values and culture.

The Investment Operations Associate with a Client Onboarding focus will primarily interact with our advisory team and Relationship Management Team to provide essential back‑office support, specifically around the completion and processing of new account and client onboarding paperwork.

• 1-3 years of experience dealing with documentation and paperwork (preferably in a financial services setting)
• Experience with Salesforce CRM and Docu Sign
• Experience in back‑office operations, data entry, or account maintenance within the financial services industry
• Strong experience with MS Office and the ability to learn new software quickly
• Highly intelligent, strong organizational skills and attention to detail
• Highly task driven and data motivated
• Must take direction well
• Proactive mentality, positive attitude, and consistent follow‑through
• Ability to complete tasks with little or no supervision

• Assist in completing and processing all client onboarding paperwork, including data entry and ensuring all required forms are completed and submitted accurately for managed money and annuity accounts.
• Support the opening of new accounts, ensuring that all necessary documentation is collected, verified and submitted to the custodian.
• Collaborate with client‑facing teams to ensure that client information is accurately entered into the system, facilitating a smooth transition to account management.
• Handle routine money movement requests, ensuring that transfers, distributions and other new client‑directed transactions or rollovers are processed accurately and efficiently.
• Serve as a liaison between the firm and the custodian and monitor any client onboarding issues that may require action.
• Proactively monitor accounts for potential issues and elevate concerns to the appropriate teams for resolution.
• Ensure that all documents are properly filed and accessible, maintaining organized records for audit purposes.
• Work closely with client‑facing teams to ensure the timeline processing of paperwork and account setups.
• Respond to internal team inquiries, assisting with account status, paperwork and other operational tasks.
• Ensure CRM is updated by entering detailed notes in a timely manner.
• Maintain professional communication with clients and staff.
• Assist in scheduling tasks for Relationship Managers and Financial Advisors.
• Additional tasks as assigned by management.

500 N. Hurstbourne Pkwy., Louisville, KY 40222

40 hours per week, 8am‑5pm & scheduled client/company events as necessary.

Starting salary range is $55,000‑60,000. Comprehensive benefits package included.