Vice President of Account Management

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Eco Enclose is hiring a senior revenue leader to own and scale our Account Management organization. This role is responsible for retaining revenue through reorders and growth through SKU expansion across our enterprise and mid-market customer base, representing roughly 60% of the company’s annual revenue.

You will lead a team of Account Managers and build the strategy, processes, operating discipline, and cross-functional alignment required to consistently grow, retain, and deepen customer relationships.

This is a high-ownership role for a leader who excels at the intersection of revenue, people, and execution. You will have the opportunity to shape the overall Account Management organization, determine priorities, how to deploy your time and your team’s effort, and how to turn ambitious goals into reliable, real-world results. We are seeking a seasoned account management leader who will bring a strategic vision, best-in-class execution playbooks, and exceptional team development skills.

Location:

Louisville, Colorado (Hybrid)

Reports to:

Chief Executive Officer

Manages:
Team of 6+ Account Managers

• Achieve Eco Enclose’s annual retained revenue and SKU expansion goals.
• Deliver 20% year-over-year growth across existing enterprise and mid-market accounts.
• Maintain 90%+ retention of retained accounts.
• Drive steady increases in wallet share across top accounts.
• Enable each Account Manager to successfully manage and grow a $4M+ book of business through coaching, prioritization, and strong systems.

• Ensure seamless handoffs and onboarding between Account Executives (who are responsible for closing new business) and Account Managers.
• Maintain 75%+ of enterprise accounts consistently in a “Thriving” customer health state.
• With the support and oversight of our Creative and Order Assurance teams, deliver 95% of new SKU projects and reorders on-time and error-free across the team.

• Build and continuously improve playbooks and standards for account planning, expansion, and sustainability advising.
• Strengthen cross-functional systems and habits that reduce friction for customers and optimize Account Manager time for proactive, high-value work.
• Develop future leaders within the Account Management team and create clear, motivating growth paths for high performers.

• Own the strategy for retained revenue and SKU expansion, including where the team focuses, how success is measured, and how execution is structured.
• Establish a clear weekly, monthly and quarterly operating rhythm that includes forecasting, expansion pipeline review, renewal outlook, and account risk.
• Review and guide account plans for top customers, ensuring each includes a clear growth strategy, reorder optimization, and SKU roadmap.
• Identify and operationalize churn signals and systemic risks early and lead corrective actions before accounts become vulnerable.

• Lead and develop a team of Account Managers to hit growth, retention, and service goals.
• Set clear expectations, KPIs, and standards aligned with company objectives and core values.
• Conduct regular 1:1s, account reviews, deal reviews, and performance coaching.
• Own hiring, onboarding, training, and ramping of new Account Managers.
• Assess Account Manager performance quarterly against KPIs and core values. Develop high performers and coaching out underperformers when needed.
• Continuously assess and improve compensation plans to ensure they support organizational goals, Account Manager excellence, and individual motivation.

• Ensure strong internal systems and standards for CRM hygiene, account documentation, order management, forecasting inputs, and internal handoffs.
• Partner with Creative and Order Assurance to strengthen workflows for artwork, prepress, proofs, production, order delivery, and issue resolution.
• Build and use clear dashboards that…