Enterprise Technology Admin II

Location

Louisville, Colorado. Hybrid onsite 2‑3 days per week.

The Enterprise Technology Administrator II (IT Support) provides service desk support, triages and resolves end‑user IT‑related issues, performs hardware/software provisioning, administration, and maintenance, and implements IT projects to maintain existing services and introduce new ones.

• Service Desk
  • Fulfill end‑user requests to triage and resolve IT‑related issues – e.g., laptop, VPN, software, security, printer, mobile phone, access requests, etc.
  • Document knowledge base articles and how‑to’s for end‑user self‑service support.
  • Work with hardware/software vendors for augmented support as needed.
  • Provide personable, friendly assistance to end users with dedication to quality.
  • Work with other IT teams (e.g., Networking, Information Security, etc.).
  • Provide service to the enterprise within defined SLA’s.
• IT Project Support
  • Coordinate and support implementation of new IT services, including new equipment, cloud services, and software.
  • Evaluate and recommend technology enhancements on an ongoing basis to support productivity.
• IT Administration
  • Perform asset management and inventory management responsibilities.
  • Proactive administration and upgrades of IT management solutions.
  • Perform administration of password management tools.

• Productivity:
  Microsoft Office 365, Office 2013/2016, Office for Mac 2016
• Enterprise
  
  Collaboration:
  
  Exchange Server 2010/2013, Confluence
• Operating systems:
  Windows, macOS, iPhone, Android
• System imaging and maintenance: JAMF Pro (Mac) and Microsoft Intune, SCCM (Windows)
• JIRA Service Desk and other project/request management solutions
• Azure Entra
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross‑functional collaborative efforts

• High school diploma and 4 years’ related full‑time work experience
• Some off‑hours and weekend work expected
• Occasional, scheduled travel to support special company events
• Problem‑solving skills
• Ability to communicate technical information to a non‑technical audience, both verbally and in writing
• Ability to lift and carry 50 pounds
• Ability to work within defined SLA’s for committed and consistent IT service
• Familiarity in troubleshooting and resolving hardware/software related issues
• Microsoft and/or Apple certifications or training preferred
• Strong soft skills to provide structured but friendly IT support to end users
• Documentation skills for internal process management and end‑user facing communications, how‑to articles, etc.
• Understanding of ITIL‑based service management principles preferred
• We are looking for someone who is proficient in the role requirements, but who also brings a unique perspective and diversity of thought to our team. GHX encourages candidates from underrepresented groups to apply and is dedicated to providing equal opportunities for qualified applicants

Estimated hourly compensation $29.85–$35.00 per hour. Other rewards and benefits include health, vision, and dental insurance, accident and life insurance, 401k matching, paid time off, and education reimbursement.

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.

GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law.

GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment‑free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Read our GHX Privacy Policy.