Enterprise Technology Admin II

Job Summary

The Enterprise Technology Administrator II (IT Support) is responsible for service desk support to triage and resolve end user IT-related issues, perform hardware/software provisioning, administration, and maintenance, as well as providing IT project implementation to maintain existing, as well as introduce new IT services for the organization.

This is a flexible hybrid position, with expectations of working from the Louisville, CO office a couple of times (2-3 days) a week and the rest from home.

At GHX we believe in fostering a diverse and inclusive workplace where everyone feels valued and supported. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

• Service Desk
• Fulfill end user requests to triage and resolve IT-related issues – e.g. laptop, VPN, software, security, printer, mobile phone, access requests, etc.
• Document knowledge base articles and how-to’s for end user self-service support.
• Work with hardware/software vendors for augmented support as needed.
• Provide personable, friendly assistance to end users with dedication to quality.
• Work with other IT teams e.g. Networking, Information Security, etc.
• Provide service to the enterprise within defined SLA’s.
• IT Project Support
• Coordinate and support implementation of new IT services, including new equipment, cloud services, and software.
• Evaluate and recommend technology enhancements on an ongoing basis to support productivity.
• IT Administration
• Perform asset management, and inventory management responsibilities.
• Proactive administration and upgrades of IT management solutions.
• Perform administration of password management tools.

• Productivity:
  Microsoft Office 365, Office 2013/2016, Office for Mac 2016
• Enterprise
  
  Collaboration:
  
  Exchange Server 2010/2013, Confluence
• System imaging and maintenance: JAMF Pro (Mac) and Microsoft Intune, SCCM (Windows)
• JIRA Service Desk and other project/request management solutions
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts

• High school diploma and 4 years’ related full-time work experience
• Some off‑hours and weekend work expected
• Occasional, scheduled travel to support special company events (