Manager, Field Services II

At Will Scot, our team of nearly 5,000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve.

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As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

The Field Service Manager (FSM) manages all delivery, field repair and service, installations and returns for all locations within a Market or Markets. The Field Service Manager is responsible for driving Market delivery and installation margins by maximizing internal resources, identifying any constraints, and achieving key performance metrics such as customer satisfaction, on‑time delivery, service, fleet readiness and returns. Success will be accomplished through value driven execution that fully complies with Will Scot Mobile Mini (WSMM) policies and all relevant laws and regulations.

The Field Service Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

• Conduct business in compliance with all Environmental Health & Safety Policies.
• Conduct periodic safety meetings and maintain safety documents and logs.
• Manage employee health and safety through Safety Save, training, observations, and regularly scheduled assessments.
• Ensure operating standards are trained, communicated, and maintained.

• Provide direct and indirect managerial oversight to branch operational employees to include, as applicable:
  • Dispatchers / Transportation Coordinators
  • Production Supervisors
  • Drivers
  • Field Service Techs
  • Set Up Crews
  • Branch Coordinator
• Manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• Report and document delivery and installation metrics related to the Market.
• Travel as required for field visits, ride‑alongs and customer inspections.
• Schedule deliveries/pick‑ups outside of the current dispatch schedule as appropriate.
• Manage, schedule and assign in‑house or vendor drivers in direct support of 100% on‑time pick‑up and delivery targets.
• Review next day/week/month deliveries and pick‑ups and develop a dispatch plan.
• Coordinate fleet readiness with branch partners to meet customer demand within assigned Market(s).
• Review and receive purchase orders for all transport vendors; arrange permits, pilot cars and escorts where required for the delivery, return, and relocation of units.
• Coordinate employees, vendors and contractors for timely completion of complex installation and removal.
• Ensure drivers document damages at retrieval and return.
• Monitor and document DVIR and preventative maintenance files.
• Assist drivers with change of schedule or route issues when necessary.
• Define and maintain office/administrative procedures. Act as local coordinator and/or point of contact for branch activities such as time keeping/payroll, accounts payable/receivable, purchase orders, filing, and reception duties.
• May manage one or more Branch Administrative employees.
• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
• Review Drivecam coaching opportunities and take action as necessary.
• Conduct performance discussions and training.
• Own all DOT compliance within its assigned territory whether directly or through one or more dispatchers.
• Other duties as assigned.

Requirements

• High school diploma, GED, or 3 years of applicable experience.
• 7 years’ work experience
  • OR 2 years of experience with Will Scot Mobile Mini
• 3 years’ experience managing 10 or more employees across more than one location
  • OR 2 years of experience with…