Behavioral Health Case Manager

Responsibilities

• Provide Case Management services to a caseload of approximately 25 participants.
• Apply the Housing First approach to serving people with housing and other service needs.
• Participate as an active member of the Louisiana Balance of State Continuum of Care (LA BOSCOC).Submit routine reports and outcome data per contractual requirements and utilize the HMIS system.
• Conduct necessary assessments, complete mandated legal documentation, and develop Individualized Service Plans (ISPs) according to funding source and policy timelines.
• Plan, schedule, and coordinate meetings with participants and other providers.
• Research, access, and link to appropriate medical, psychiatric, educational, community, and other social services/resources, as indicated by assessments and individual participant preferences.
• Communicate and work collaboratively with other providers, leasing managers, and/or landlords to ensure appropriate service provision.
• Meet with the supervisor for regularly scheduled meetings and as assigned.
• Attend and actively participate in staff meetings and training sessions as required.

• Set long‑range and short‑range goals with participants and their support systems.
• Ensure service delivery meets the established intensity and frequency.
• Complete documentation and required reports within timelines dictated by funding sources, policy, and supervisor.
• Make timely referrals and follow‑up to secure appropriate services.
• Maintain ongoing rapport with participants and referral sources to coordinate care.
• Empower participants and their support systems to be active partners in services.
• Treat all participants, and their significant others, with respect and dignity while preserving their rights.
• Maintain a minimum 40‑hour work week.

• Problem Solving / Decision Making – assess needs and consider the best course of action.
• Monitoring – track participant ilimit and respond to unmet needs; ensure provider service provision and billing accuracy.
• Planning – set objectives, prioritize tasks, and anticipate obstacles.
• Coordination – align efforts with other agencies for consistent and comprehensive follow‑up.
• Action Orientation – take initiative and influence outcomes to achieve goals.
• Work Commitment – exhibit excellent time management and extra effort commitments.
• Oral and Written Communication – high standards of grammar, clarity, and professionalism.
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• Building Relationships – establish rapport with providers and internal staff.
• Team Playing – collaborate effectively with Easterseals support coordinатҳои and supervisors.
• Mission Advocacy – communicate organization objectives constructively and directly.

• Bachelor’s Degree in Social Service or a related Human Services field.
• Reliable personal transportation.
• Willingness to travel during the day to outlying parishes as required.
• Ability to multitask and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office (Word, Excel) and general computer literacy.
• Team‑player attitude.

• Operate a computer, file and retrieve documents, communicate on phone and in‑person.
• Frequent walking, sitting, use of hands, and lifting/moving lightweight items.
• Independent mobility within the facility and community.
• Travel to meet participants as needed.

• Normal office setting with environmental control and occasional field work.

New Orleans, LA

$88,600.00 – $

Entry level

Contract

Other

Individual and Family Services