Field Service Technician - Secure Power

Field Service Technician - Secure Power at Schneider Electric

Schneider’s Field Service Representatives play an impactful role within the organization – collaborating with customers, team members and third‑party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both company and third‑party manufactured equipment in a variety of dynamic environments.

They are problem solvers, customer focused, and passionate about the work they do – they are the future of Schneider Electric!

We provide direct product training, training on all digital and physical tools, service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This is a site‑based position with occasional non‑standard hours, a 40‑hour guarantee (+ overtime). Most work occurs at customer sites and focuses on servicing equipment supporting power distribution and critical power infrastructure.

• Pre‑site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom

• Travel throughout the region for local customer support or even country‑wide travel, including overnight travel by vehicle/air
• Assist senior technicians and support Project Management on larger system start‑ups
• Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

• Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines
• Ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS and related equipment (UPS, power distribution, switch gear, ATS, PDU, electromechanical or electronics)
• 2+ years in Field Services or equivalent industry experience
• Good safety practices, adherence to company safety procedures/policies, lock‑out/tag‑out, completion of safety training on time
• Identify hazards present in the work area and report safety matters, incidents, near misses to management or safety representative
• NFPA‑70E or OSHA experience preferred
• Safe driving and vehicle operation skills
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and operation manuals
• Ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions
• Work requires strenuous physical tasks, including bending, stooping and lifting and carrying items up to 40 pounds, working outside in various environmental extremes, and remaining standing for extended periods, including in small confined spaces

Within your first 180 days you’ll experience a team‑oriented welcome with 8 weeks of in‑person training at our new state‑of‑the‑art training facility in Dallas, TX, with all expenses paid. After each training visit, you’ll continue with online training and be paired with a local mentor for on‑the‑job training and ongoing onboarding.

Learn more about our inclusive benefits package – flexible work arrangements, paid family leaves, 401(k) + match, well‑being programs, holidays & paid time off, military leave benefits, and more.

Please submit an online application to be considered for this position, which will remain open until filled.

Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. We are committed to inclusion and uphold the highest standards of ethics, safety, sustainability, quality, and cybersecurity.