Security Dispatcher- Och St. Anne- Raceland

We’ve made a lot of progress since opening the doors in 1942, but one thing has never changed – our commitment to serve, heal, lead, educate, innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job answers internal/external calls for Security Operations, which average 2-3,000 transactions daily. It answers routine and emergency calls for security assistance while obtaining all necessary information required while dispatching security officers to calls for service, as well as making notifications to on‑duty supervisors. It responds to all emergency situations, all types of Hospital/Clinic codes at any given time, monitors Hospital/Clinic video screens, maintains a security log and all associated computer entries;

handles all call and on‑call for security and emergency preparedness for main campus and regional clinics as well as notifications for security incidents and emergency preparedness issues.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Required – High School diploma or equivalent

Required – 1 year experience as a telephone operator, dispatcher or related experience

Required – International Association for Healthcare Security and Safety (IAHSS) Certification to be obtained within 90 days of promotion/hire

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows‑style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Good analytical skills
• Excellent communication skills
• Demonstrates good judgement
• Strong interpersonal skills
• Strong customer service skills
• Must possess a good command of the English language, along with the ability to speak clearly and distinctly

• Consistently answers calls using standard company greeting.
• Solicits and documents information needed from callers to determine level of security assistance and then dispatches officers to assist callers.
• Responds to all codes/notifications during emergency incidents.

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviours or conduct; patient/employee safety, patient privacy, and/or other compliance‑related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Sedentary work – Exerting up to 10 pounds of force occasionally…