SALES MANAGER

Company Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do, and we encourage bringing your true self to work every day. We celebrate you, cheer you on, and offer health & wellness programs, best-in-class learning and development, and travel discounts that feed your inner explorer, creating an environment where you can start your journey with us where you belong.

We Care. Shine Bright.

OEM (Overtime Eligible Manager)

• Highly competitive wages
• An exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

The Sales Manager is responsible for generating group and event revenue for NOPSI Hotel New Orleans through proactive business development, strategic account management, and strong client relationship building. This role is accountable for driving group room nights, banquet revenue, and overall hotel profitability through aggressive prospecting, client engagement, and consistent follow-up. The Sales Manager is expected to operate as a business generator, actively pursuing new opportunities, maintaining a strong sales pipeline, and representing the hotel in the local and national marketplace.

This position is classified as an Overtime Eligible Manager (OEM) role.

• Proactively solicit new group, meeting, and event business through prospecting, networking, referrals, and strategic outreach.
• Develop and maintain targeted account lists and action plans to penetrate key market segments and drive incremental revenue.
• Achieve or exceed established revenue goals for group room nights, banquet revenue, and total group contribution.
• Conduct outside sales calls locally and regionally to generate new business opportunities and strengthen client relationships.
• Represent the hotel at trade shows, industry events, networking functions, and client events to increase brand visibility and secure new business.
• Respond to all sales inquiries on the day of receipt with a goal of responding within four hours whenever possible.
• Prepare customized proposals, contracts, and presentations that effectively communicate the value and experience of the hotel.
• Conduct professional and engaging hotel site tours that showcase the property’s guestrooms, meeting space, and dining outlets.
• Maintain consistent communication with clients throughout the sales cycle to ensure a seamless transition from contract to event execution.
• Collaborate closely with the Events, Banquets, Revenue Management, and Operations teams to ensure successful execution of contracted programs.
• Maintain accurate and up-to-date client records, opportunities, and activity tracking within the hotel’s CRM and sales systems.
• Monitor the competitive landscape and adjust sales strategies to maximize market share and profitability.
• Attend client meetings, networking functions, and hotel hosted events, including evenings and weekends when required to support business development.
• Participate in weekly sales meetings, revenue strategy discussions, and pipeline reviews.
• Travel to off-site client meetings, trade shows, and training programs as scheduled.

• Consistent proactive prospecting and outreach to new and existing accounts
• Regular outside sales calls within the local and regional market
• Hosting and conducting property site tours for prospective clients
• Participation in industry networking events and sales missions
• Maintaining an active and qualified sales pipeline

• Minimum of 2 years of hotel sales experience or related hospitality sales experience.
• Demonstrated ability to generate new business and maintain strong client relationships.
• Working knowledge of hotel group sales, meetings, and events.

• Experience working within a luxury, lifestyle, or independent hotel environment.
• F…