Orleans Studio Manager

Overview

Sales Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the management of a Franchise Owner and with the support of a Club Pilates Experience team, Sales Managers must exemplify leadership qualities in all areas of the business. Sales Managers must have the ability to build lasting relationships with prospective and current members in order to build a strong ambassadorship and retain members.

The Sales Manager is rooted in hospitality and upholds our mission of fueling energetic communal experience.

• Lead Generation:
  Strategically engage in marketing efforts to generate leads for the studio
• Lead Management:
  Follow the LASER process to convert leads to members
• New member acquisition and converting non-members to membership
• Membership and Rider Relations:
  Build rapport and lasting relationships with all members; retain existing members and engage to generate referrals
• Handle rider concerns with a solutions-focused attitude in a timely manner
• Financial Performance:
  Collaborate with Regional Manager to set monthly, weekly, and daily targets; conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
• Operations:
  Maintain cleanliness and organization of the studio; ensure all technology is working and submit trouble tickets when necessary

• 2+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training Sales Reps in sales
• Ability to manage and drive 2 revenue streams: memberships and retail
• Fluent in English with excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast-changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgment
• An affinity and passion for fitness
• Solid writing and grammar skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy with the ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Proficiency with computers and Studio software

• Competitive base + bonuses; based on experience & performance
• Commission paid on sales
• Opportunity to bonus, based on performance
• Complimentary Club Pilates Classes at Studio