Cashier, Retail

Summary

Operates cash register to itemize and total customers purchases in gas, deli, grocery, beer, liquor, tobacco, lottery, scratch offs, money orders, Western union, Cat scale or other retail items by performing the following duties.

Include the following. Other duties may be assigned.

• Collect cash, check, or charge payment from customer, make change for cash transactions
• Counts money in cash drawer at beginning and end of work shift to ensure money balances with sales
• Records daily transaction amounts from cash register to balance drawer
• Bags merchandise, issues receipts, and redeems promotional coupons
• Review price sheets to note price accuracy and changes on gas, deli, beer, liquor, or tobacco and all sale items
• Records prices and departments in an accurate manner on the register to ensure taxable items and totals are correct
• Stock and clean shelves, and mark prices on items
• Use the register to swipe all identification to sell tobacco, beer, liquor and lottery tickets to ensure of legal age to purchase
• Promote and ensure customer satisfaction on all purchases
• Greet all customers as they enter the store

To perform the job successfully, an individual should demonstrate the following competencies

• Problem Solving
  - Identifies and resolves problems in a timely manner. Works well in group problem solving situations; uses reason even when dealing with emotional or difficult customers
• Customer Service
  - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service or assistance; meets commitments
• Interpersonal Skills
  - Focuses on solving conflict, not blaming; maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control
• Oral Communication
  - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification:
  Responds well to questions
• Written Communication
  - Writes clearly and informatively; presents numerical data effectively;
  Able to read and interpret written information
• Teamwork
  - Balances team and individual responsibilities:
  Gives and welcomes feedback;
  Contributes to building a positive team spirit:
  Puts success of team above own interests;
  Support everyone’s efforts to succeed.
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions; follows through on commitments
• Safety and Security
  - Observes safety and security procedures;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.
• Attendance/Punctuality
  - Is consistently at work on time;
  Ensures work responsibility are covered when absent;
  Contacts management according to attendance policy when a situation arises and won’t be able to meet scheduled shift.
• Dependability
  - Follow instructions, Responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes task on time or notifies appropriate person on an alternate plan
• Initiative
  - Volunteers readily; ask for and offers help when needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Language Skills
  • Ability to read and comprehend the English language for simple instructions, short correspondence, and memos;
    Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization
• Mathematical Skills
  • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Ability
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete…