Pool Server

Job Description - Full-Time Pool Server (HOT0C999)

Full-Time Pool Server (Job Number: HOT0C999)

The Roosevelt Hotel 130 Roosevelt Way New Orleans 70112

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a FT Pool Server to join the team!

A Server is responsible for delivering exceptional guest service by providing friendly, timely, and professional food and beverage service. This role requires strong knowledge of menu offerings and a commitment to creating a memorable Guest and Member experience.

• Provide attentive, courteous, and efficient service to all guests
• Respond to guest inquiries and requests in a friendly and timely manner
• Serve alcoholic and non-alcoholic beverages in compliance with all licensing and liquor regulations for both residents and non-residents
• Maintain thorough knowledge of all menu items, ingredients, and daily specials
• Ensure mise en place is fully stocked and properly maintained at assigned stations
• Accurately take and deliver food and beverage orders, ensuring quality, presentation, and timeliness
• Follow proper reporting and escalation procedures when service issues arise
• Adhere to Hilton grooming standards, including uniform appearance, cleanliness, and personal hygiene
• Comply with all hotel security policies, fire regulations, and health and safety standards

When you join our team, you’ll enjoy a comprehensive benefits package, including:

• Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*
• Dental & Voluntary Insurance – Sun Life*
• Flexible Spending Account (FSA) – Through WEX
• 401(k) Retirement Plan – Fidelity, with up to 5% employer match**
• Employee Assistance Program (EAP) – Com Psych
• Free Team Member Meals
• Discounted Parking
• Property Discounts – Restaurants, Gift Shop, and Spa
• Paid Time Off (PTO) Program
• Go Hilton Travel Discounts
• Tuition Reimbursement
• Guild Education Program

* Medical/Dental coverage begins on the first of the month following 60 days of employment

** 401(k) eligibility begins after 90 days of employment; new hires are auto enrolled.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!