Floor Manager – Willa Jean Restaurant BRG Hospitality

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Title:

Floor Manager – Willa Jean Restaurant
FT Reg Exempt/Salary

At BRG we are dedicated to creating a work environment where our team is set up for success, feels inspired to come to work every day, and has a great time doing so. Being a leader is crucial. Under the direction of the GM, FOH Managers are responsible for hiring, training, scheduling, and managing a Front of House team that aligns with our values (work hard, play hard).

In the absence of the GM, Managers are responsible for overseeing the Kitchen Manager’s leadership of the Back of House team. Managers must be able to clearly communicate and instruct the team in standards and steps of service to achieve consistent, high quality, memorable guest experiences. Managers are responsible for monitoring food and beverage preparation methods, portion sizes, garnishing, and presentation to ensure that the quality of the food and beverages meets our brand standards, from the moment an ingredient arrives to the moment it hits the table.

Setting the example for service. Responsible for responding to guest inquiries, proactively supporting servers with guest interaction, maintaining a strong presence on the floor to anticipate and address issues, investigating and resolving guest concerns, and , and set the standard for genuine + aggressive hospitality. Set the example for compliance. Responsible for ensuring that the staff understands and follows all company standards and governmental regulations for food safety and service.

Responsible for adhering to all federal and state labor laws and resolving any building maintenance issues. Assist in monitoring the restaurants’ financials. Responsible for supporting the GM in taking and maintaining inventory, making projections, creating budgets, establishing spending limits, managing P&L, reporting on financials, and running payroll. Responsible for supporting the GM in counting money, maintaining cash logs, making bank deposits, and ensuring the accuracy of balances.

• Arrive to work with a positive attitude and greet all employees
• Conduct yourself in a professional manner at all times
• Prepare for the shift following the manager checklist to ensure a smooth shift to maximize guest satisfaction.
• In service, make brief visits to guests as they are dining to ensure an exceptional dining experience
• Be involved with any and all guest issues and complaints. Resolve the matter timely and professionally
• Follow BRG’s Problem Solving Process to better the restaurant with inclusion and forward thinking ideas from current industry practices.
• Be present in the dining room or ensure if you must leave the floor, that another manager is present in your absence.
• Follow all health and sanitation practices and ensure the employees do as well.
• Uphold all BRG standards at all times and ensure that employees are doing the same.
• Assist with hiring, onboarding, and training new hire employees
• Communicate clearly and effectively in a positive manner with all colleagues and employees.
• At BRG, we lead by example. Lead by working with your team in service.
• Follow BRG processes and procedures. Ask for assistance when you are unsure about completing a task related to a BRG process or system.
• Steer the shift in service. Oversee all areas of the restaurant to ensure there is area without support.
• Knowledge of spirits, wines, beers, food and industry standards.
• Ensure communication with corporate office and other members of management via emails, manager logs, phone calls, etc.
• Prepare for meetings with managers, restaurant staff, ownership, and corporate staff
• Close the restaurant following the restaurant closing checklist.
• Work efficiently and complete required tasks within the assigned frame.
• Attend all scheduled employee meetings and participate in a meaningful way.
• Other duties as assigned.

• High school graduate or equivalent is preferred.
• Minimum of 3 years industry experience with at least 1 year supervisory/management experience.
• ATC Responsible Vendor’s License
• Proficiency in Google Workspace applications
• Serv Safe Manager Certification (Can be obtained internally)
• Basic math and…