Assistant Property Manager

Overview

Established over thirty-five years ago in New Orleans, Louisiana, HRI Properties (HRI) is a full-service real estate development company and a national leader in the adaptive reuse of historic structures. HRI Properties is vertically integrated and has expertise in development, construction, design, governmental relations, environmental matters, historic landmark designation, and property management. HRIM is the multi-family property management entity within HRI Properties.

HRIM manages a diverse portfolio of fifty-three multi-family developments consisting of five thousand units that offer luxury, affordable, and mixed-income living opportunities and over two hundred thousand square feet of office/retail space in a five-state area for HRI Properties, HRI Communities, and third-party property owners. At HRIM, our long-term track record of success is attributable to our associates and their impact on the communities we manage.

Our team is diverse and we are proud to have one of the highest employee tenure records in our industry. We welcome and embrace all ethnicities, cultures, ages, and lifestyles, and hire individuals who can choose where they want to work. Because of our reputation and company culture, they have decided to work at HRIM.

• Warmly greet visitors, prospective renters, and current residents
• Respond to all telephone inquiries to generate prospective resident visits to the property
• Tour and market apartments, utilizing sales skills to demonstrate market-ready products and availability to close prospects
• Enter invoices, lease units, and complete applications and recertifications
• Politely and skillfully use the telephone to encourage prospects to lease and respond to resident inquiries
• Consistent and prompt follow-up on prospects, applicants, and resident inquiries
• Contact prospects using prospect pipelines, guest cards, waiting lists, and schedule appointments in Yardi
• Document all communication with prospects and applicants, including waitlist updates for Housing Authority programs
• Ensure leasing presentations are professional, informative, and compliant with Fair Housing laws
• Conduct daily inspections and monitor touring routes to ensure model, target, and available apartments are in good condition
• Assist with market surveys and compute Market Survey Reports in a timely manner
• Assist with outreach marketing and cold calling to local businesses; maintain marketing outreach files
• Ensure all websites and online advertising are accurate and updated
• Obtain lease information and complete lease applications; conduct credit and reference checks
• Process applicant files by conducting household interviews, gathering documentation, obtaining third-party verifications, and preparing files for approval
• Submit completed and accurate files to the General or Regional Property Manager prior to sending them to the Compliance team
• Complete all housing voucher packets accurately and obtain required internal review prior to submitting them to the Housing Agency
• Coordinate and schedule inspections with Housing Agencies to facilitate timely move-ins
• Ensure all required information is entered accurately in Yardi, LHC’s portal, and HANO’s Elite system
• Generate renewal and recertification reports and monitor upcoming expirations to ensure timely processing
• Send initial renewal and recertification notices at 120 days prior to expiration, followed by 90-, 60-, and 30-day notices, as required
• Complete all renewals and recertifications promptly, ensuring accuracy and compliance with program deadlines
• Inspect units 72 to 48 hours prior to move-in date to verify cleanliness, quality, and readiness
• Coordinate with maintenance to ensure work orders are completed, keys collected, and fobs activated for occupancy
• Clearly explain lease terms and related documents to residents, obtain signatures, inspect apartment units with new residents, and collect documented inventory forms
• Ensure all lease documents are filed and scanned correctly
• Assist with move-out processes as needed
• Assist residents with concerns regarding rent payments, service requests, and general inquiries
• Prepare and process resident service requests and follow up on completion
• Cultivate positive resident relations and ongoing resident retention
• Encourage renewal by contacting all residents prior to renewal time
• Assist with newsletters, promotional flyers, and planning community activities and events
• Monitor telephone and walk-in traffic via Yardi
• Input daily activity on daily and vacancy reports
• Collect, record, and deposit rental payments, application fees, and security deposits
• Assist with payables, coding, and inputting invoices
• Ensure late notices are sent in a timely manner
• Maintain legal records and files
• Assist the General and/or Regional Manager in preparing weekly and monthly reports
• Help prepare legal action for evictions when necessary
• Assist with property walkthroughs to ensure quality presentation
• Meet daily with the General or Regional Manager to review move-ins,…