District Manager III

Overview

The District Manager 3 is responsible and accountable for leading and directing multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position manages general business operations for their branch and provides strategic leadership as well as day-to-day management of a team of Field Service Technicians, Administrative Staff, and lower-level supervisory staff where applicable.

District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.

• Developing, maintaining, and managing a highly technical field service team
• Oversight of installations, preventative maintenance, equipment upgrades and updates, and sales support for new systems
• Establishing and growing customer relationships
• Strategy focused on meeting or exceeding financial metrics
• Meeting or exceeding customer satisfaction results
• Talent development and increasing employee retention and engagement

• Developing, maintaining, and managing a highly technical field service team
• Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems
• Establishing and growing customer relationships
• Strategy focused on meeting or exceeding financial metrics
• Meeting or exceeding customer satisfaction results
• Talent development
• Increasing employee retention and engagement levels

Responsible for a $6.1-10M budget, 2-3 cost centers, and 6-10 direct reports. Span of control is between 20-50 employees. Other responsibilities or special projects not specifically listed may also be assigned.

This position has direct supervisory responsibilities and carries out these responsibilities in accordance with ITW’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance, and resolving problems.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• High school diploma or GED with a minimum of 7 years of relevant experience
• OR 5-7 years of relevant experience with a Bachelor’s Degree
• AND Previous Management Experience is required

• Sales Strategy and Customer Development
• Knowledge of an Annual Operating Plan/Long Range Plan
• Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)
• Service/product knowledge for commercial food equipment
• Mechanical aptitude

Position/Location dependent.

To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

• Leadership – strategic leadership across a team of varied skill sets and exempt/non-exempt status (coaching, talent development, performance management, discipline, etc.)
• Finance & Accounting – Intermediate knowledge of financial drivers of a business (analysis of financial statements, budgeting, expense control, pay practices and laws, etc.)
• Sales & Marketing – Proven selling and negotiating skills with effective sales ability and marketing techniques; client interviewing, sales, cross-selling, consultative sales, proposals, and presentations
• Customer Service – Professional demeanor with excellent written and verbal communication to positively assist and influence customers

Technical and Analytical Skills

• Basic knowledge of Windows applications and Microsoft Office (Word, Excel)
• Synthesizes complex or diverse information
• Collects and researches data
• Uses intuition, experience, and data to drive decision making
• Designs workflows and procedures

Innovation

• Disp…