Assistant Manager - Hotel

About Us

Ace Parking is a leading parking management company with a long-standing history and focus on people. We have been in business for over 72+ years and strive to earn “Every Thank You” by treating clients, partners, guests, and team members with respect and courtesy. We are one of the largest privately held management companies with experience, passion, and the know-how to adapt and grow with technology.

• Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
• Assisting in the management of team members including involvement in hiring, training, coaching, and counseling processes to ensure that performance standards are met across multiple locations.
• Assisting in planning and directing special event activities, and coordinating with other Supervisors and Directors as required.
• Responding to and resolving guest or visitor complaints, vehicle claims, and service discrepancies.
• Maintaining continual communication with property management, Site Manager, customers, and guests.
• Keeping Site Manager informed of management concerns in a timely manner and resolving issues as quickly as possible in their absence.
• Conducting shift briefings and staff meetings to ensure a consistent and effective flow of information.
• Maintaining a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Handling call-offs and assisting with scheduling when necessary.
• Diagnosis and preventative care maintenance.

• The Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and for managing team members, including assisting in hiring, training, coaching, and counseling to ensure performance standards are met.

• Effective communication is vital for the Assistant Manager role. Maintain constant communication with property management, site manager, customers, and guests.

• We consider our team and guests as part of our extended family. The Parking Manager should embody this value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.

• Our commitment to exceptional service is non-negotiable. The Assistant Manager must go above and beyond to exceed guest expectations, assist with luggage, provide directions, and offer assistance as needed.

• While the Assistant Manager’s primary role is management, they should also be mindful of operational efficiency and oversee many parts of multiple locations’ operations.

To work at our company, you should possess the following experience and attributes:

• Bachelor’s degree preferred, but not required.
• One-year supervisory experience required.
• Prior parking experience is a plus, but not required.
• Must be willing to work a flexible schedule, and must be available to work weekends.
• Must be able to meet Motor Vehicle Record (MVR) guidelines.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Possess excellent customer service skills.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to multi-task in a fast-paced working environment.
• Ability to lift up to 25 lbs.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

• The company provides a full range of benefits, including paid vacation, sick and holidays, health insurance plans, life insurance options, and a 401K plan.
• Opportunities to build supportive, professional relationships.
• Job training and career development opportunities.

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Ace Parking will provide reasonable accommodation for applicants with disabilities. If reasonable accommodation is needed, please email:  describing the accommodation.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.