Assistant Manager - Hotel

About Us

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy.

As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them.

These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

• Ensuring that parking policies and procedures meet expectations and established standards, while maximizing profitability and minimizing financial exposure.
• Assisting in the management of team members including, being an integral part of the hiring, training, coaching, and counseling processes, to ensure that performance standards are met in multiple locations.
• Assisting in the planning and directing special event activities, as well as coordinating with other Supervisors and Directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining continual communication with property management, Site Manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
• Conducting shift briefings and staff meetings to ensure a consistent and effective flow of information.
• Maintain a safe and clean work environment by educating and directing team members on the use of equipment and resources.
• Handling call offs and assisting with scheduling when necessary.
• Diagnosis and preventative care maintenance.

• The Parking Manager is responsible for ensuring the parking policies and procedures meet expectations and the management of team members including, being an integral part by assisting in the hiring, training, coaching and counseling processes, to ensure that performance standards are met.

• Effective communication is vital for the Assistant Manager role. They must maintain constant communication with property management, site manager, customers, and guests.

• We consider our team and guests as part of our extended family. The Parking Manager should embody this core value by treating all individuals with respect, empathy, and courtesy, creating a warm and welcoming atmosphere.

• Our commitment to exceptional service is non-negotiable. The Assistant Manager must go above and beyond to exceed guest expectations, assisting with luggage, providing directions, and offering assistance whenever needed.

• While the Assistant Manager s primary role is management, they should also be mindful of operational efficiency. The Assistant Manager is responsible for overseeing many parts of multiple location’s operation.

To work at our company, you should possess the following experience and attributes:

• Bachelor’s degree preferred, but not required.
• One-year supervisory experience required.
• Prior parking experience is a plus, but not required.
• Must be willing to work a flexible schedule, and must be available to work weekends
• Must be able to meet Motor Vehicle Requirement (MVR) guidelines.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Possess excellent customer service skill.
• Demonstrate exceptional oral and…