Chief Health Professions Investigator

Job Description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) seeks a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Chief Health Professions Investigator (Public Service Manager
1) within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

DIAL’s mission is to achieve compliance through education, regulation, and due process for a safe and healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well‑being of Iowans, and is comprised of eight core operational divisions:
Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

The Compliance Bureau is responsible for fielding complaints and overseeing the investigatory/disciplinary process. Investigation types include patient boundary issues, competency concerns, infection control, drug diversion, and failure to comply with Board orders.

The Chief Health Professions Investigator reports to the Bureau Chief of Compliance and supervises a unit of Health Professions Investigators. The role requires a background in investigations or case management, including detailed reporting and management of a high volume of cases. This position is located at 6200 Park Avenue, Des Moines.

The successful candidate is a motivated, organized, and detail-focused individual with a proven track record of completing tasks on strict deadlines, experience working with diverse populations, teamwork, and a desire to learn rules for various professions.

• Excellent written and verbal communication skills
• Conducts business in a professional, courteous and approachable manner
• Displays high standards of professional and ethical conduct
• Detail oriented and committed to providing high quality service
• Ability to gain a strong working knowledge of all statutes, administrative rules, and professional standards
• Ability to work collaboratively with team members, supervisors, and both internal and external partners

• Directs and coordinates Board investigations and inspections.
• Prioritizes and tracks cases.
• Receives complaints and other mandatory reports regarding licensees conduct and competency.
• Serves as a member of the agency’s Complaint Review Committee and the chief staff advisor to Board Screening Committees.
• Assigns cases for investigations; ensures thorough investigation and consistent, objective, timely reporting.
• Oversees the peer review process including preparation of investigative materials for peer reviews.
• Actively participates and leads discussions during board meetings, administrative hearings and other legal proceedings.
• Conforms to state human resource policies and rules in administration of personnel services from hiring, evaluation and termination.

• Maintains a strong working knowledge of all laws, administrative rules, and professional standards.
• Identifies or creates training programs and materials.
• Provides leadership and guidance to strengthen compliance staff performance.
• Analyzes records and reports of compliance staff accomplishments and assesses progress toward meeting goals and objectives.

Under general direction of the Bureau Chief of Compliance, the Chief Investigator develops and administers systems and policies to improve the effectiveness of the compliance division with regard to preparation of materials for Board meetings, malpractice cases and peer reviews; and works to meet the public’s expectations for handling complaints about licensees.

• Supervises administrative staff when the Bureau Chief is unavailable.
• Drafts and proposes workplace process and procedures to ensure effective use of resources, including agency vehicles.
• Identifies opportunities for quality improvement.
• Provides oversight of the compliance bureau’s use…