Managing Director of Client Services-Private Equity Fund Accounting

Managing Director of Client Services-Private Equity Fund Accounting West Orange NJ, or Wilmington, DE Monday through Friday 9:00 a.m. to 6:00 p.m. Hybrid Work Schedule Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need. Some of the things you will be doing:

• Oversee and work with Client Service Directors to increase awareness of business opportunities to increase revenue streams
• Responsible for managing and achieving the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitability
• Escalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitations
• Drive business development efforts with key clients to generate revenue opportunities
• Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs
• Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches
• Assist in renewals, engagements, and negotiations with clients
• Manage the career development and talent management of Client Service Directors
• Collaborate with other North America leaders to carry out shared goals of the department
• Work with other business units to identify opportunities for cross-selling services to our clients
• Assist with the implementation of best practices (e.g. Target Operation Model [TOM] integration) and drive operational efficiencies that optimize service delivery
• Identify, lead and delegate key department projects
• Manage and participate in defining Staffing needs & resource allocation for the client service teams including the successful deployment of a global delivery model (e.g. EST/IST) and routine office visits for governance and service delivery continuity
• Responsible for empowering team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement & development
• Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directors
• Stay informed of industry changes (e.g. regulations) and proactively solution services to meet client needs
• Develop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as needed
• Present period performance reports and metrics to the MD Operations
• Internal responsibilities (scheduling, status reports, time tracking, etc.)

• Bachelor’s degree in a relevant field, such as accounting or finance; MBA preferred
• Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
• At least ten years of industry experience with a proven track record of streamlining and improving a service operation
• A history of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency
• The ideal candidate will have experience leading large teams and achieving high profitability goals
• Robust analytical, problem-solving, and troubleshooting skills
• Project management experience
• Excellent leadership, communication, and organizational skills
• Proactive and dynamic personality
• Industry compliance experience a plus
• Investor Services experience a plus
• Creative and agile, leader that motivates leaders to achieve lofty goals
• Ability to lift 25 lbs. or more

At CSC, compensation depends on several factors, including job location and the knowledge and experience of each individual. A reasonable estimate of the current range of base salary is $200,000 to $220,000.