Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are focused on continuous improvement and have a long-term transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

We are curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year.

Joining us as a Team Leader
, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. We’ll help you advance your knowledge and skills to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

• Lead and develop a customer-centric team of tax office associates to deliver an outstanding client experience
• Provide leadership and development of tax office staff to meet growth objectives
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement
• Assist in recruiting and interviewing candidates for tax office positions
• Serve as point of contact for onsite escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure work is completed on time with quality standards
• Train and coach associates to execute Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information
• Create associate work schedules and manage timekeeping and overtime
• Prepare tax returns as required
• Conduct timely performance reviews and address issues with support from the Associate Relations Center

• Prior experience in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Annual continuing education and ability to meet IRS and state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset with resilience and adaptability
• Flexible work schedule and assignment availability based on business needs
• High school diploma or equivalent or higher

We invest in our people by supporting their total well-being. Our benefit offerings help associates with health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) to build healthy habits
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401k, Employees Stock Purchase Plan
• Check all available benefits at

We are committed to a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team. You will work in an exceptional environment recognized on Best Companies lists, supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Sponsored Job: #18101

Location:

Jonesboro, LA

Seniority level:
Not Applicable

Employment type:

Full-time

Job function:
Information Technology

Industries:
Retail

Referrals increase your chances of interviewing. Apply BELOW