It Statewide Systems Technician ; Euc Bl

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the End User Computing Section. Req.
217917

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. We work to increase the return on the State's investment in technology by promoting smart decision‑making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

The incumbent reports to the EUC IT Statewide Systems Support Engineer. EUC is the first point of contact for all statewide IT incidents, issues and requests from more than 30,000 users and devices in 720+ locations. EUC services are divided into five core areas:
Field Operations, Advanced Remote Support, End User Technology, Incident and Ops Management, and Comm and Network Services.

The incumbent is responsible for field office technical support of advanced devices in the assigned region. Hardware to be supported may be specialized or complex and includes various types of network devices, servers, Audio/Video components and associated peripherals in addition to desktop and end‑user devices. All work tasks are assigned and monitored through the service management ticket system. The incumbent must be travel authorized to drive a state and/or personal vehicle to support OTS customer offices throughout the domiciled region and may travel frequently to OTS customer offices around the state.

The position requires occasional to frequent floor‑to‑waist lifting, waist‑to‑shoulder lifting, and shoulder‑to‑overhead lifting of equipment up to 50 pounds. Duties may be performed in highly complex and secured environments including prisons, mental health institutions and developmental facilities.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

• Four years of experience in information technology
• Six years of full‑time work experience in any field plus two years of experience in information technology
• An associate’s degree in information technology plus two years of experience in information technology
• A bachelor’s degree plus two years of experience in information technology
• A bachelor’s degree with twenty‑four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology
• A master’s degree plus one year of experience in information technology

Experience substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours, which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Acts as the first point of contact to provide end‑user support through information updates, creation and tracking of service requests, performing basic or advanced hardware and software troubleshooting tasks. Performs user and system account management tasks such as resetting passwords, updating user account information, tracking and updating assigned asset information. Provides feedback to customers concerning basic and…