IT Support Specialist

life insurance, sick time, 401(k), retirement plan

Mar 04, 2026

• Provide remote and onsite Level 2/3 support for refinery systems, infrastructure, and end‑user technologies, ensuring timely resolution of incidents and service requests.
• Troubleshoot and support a wide range of technologies including workstations, networks, servers, mobile devices, and AV systems used across refinery operations.
• Lead the OnSite Support (OSS) team, overseeing daily operations, workload management, and performance against established SLAs and KPIs.
• Coordinate and manage third‑party vendors and contractors for installations, maintenance, repairs, and project‑based work within refinery facilities.
• Support technology pilots, infrastructure upgrades, system rollouts, and service improvement initiatives as a technical escalation point.
• Develop tools, scripts, documentation, and standardized procedures to enhance team efficiency, consistency, and technical response quality.
• Mentor and guide technicians on troubleshooting best practices, policy compliance, and customer service standards.
• Provide operational support during refinery turnarounds, special projects, and high‑impact maintenance events.
• Contribute to large‑scale integration efforts, including onboarding new sites and users into enterprise environments, ensuring smooth transitions and minimal disruption.
• Maintain strong communication with stakeholders across operations, engineering, and IT service teams to ensure alignment and effective issue resolution.

• Windows 11
• Support
• Troubleshooting
• Service desk
• Customer service
• Active Directory
• Technical support
• Hardware
• Phone support
• Imaging
• Printers
• Help desk support
• Application support
• Ticketing system

• Windows 11
• Support
• Troubleshooting
• Service desk
• Customer service
• Active Directory
• Technical support
• Hardware
• Phone support
• Imaging

This position plays a critical role in maintaining operational continuity within a complex industrial environment. By ensuring reliable technology services, coordinating vendor activities, and leading onsite support operations, the IT OnSite Support Lead helps keep refinery personnel productive, safe, and connected.

Expert Level

This is a Contract to Hire position based out of Garyville, LA. This is a fully onsite position in Garyville, LA.

The pay range for this position is $36.06 - $38.46/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.