IT Infrastructure Associate

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We are looking for an IT Infrastructure Associate to join our dynamic team of smart, positive, and passionate people who are appreciated for their unique talents and empowered to do their jobs well.

As the IT Infrastructure Associate, you will work as part of the Research and Development team while using your expertise to support all Smart Works departments, including Sales, Professional Services, and Support. This position represents a critical link between Smart Works' revenue-generating operations and our technical infrastructure. It directly impacts billable work by managing client application systems, executing implementation projects, and providing essential technical support across all revenue-focused departments.

Your involvement in customer-facing activities, from supporting the sales team with technical proposals to implementing solutions for clients, makes this role instrumental in winning new business and delivering billable services. Additionally, by maintaining QA infrastructure and developing automated testing suites, you will help ensure the reliability and quality of solutions delivered to paying clients, protecting revenue streams and maintaining customer satisfaction.

The combination of infrastructure management, customer support, and direct involvement in implementation projects makes this position essential to maintaining and growing Smart Works' billable service delivery capabilities.

We are a fully distributed workforce, with all of our management and staff working remotely from their homes, and we have successfully operated this way for several years.

This remote role welcomes candidates anywhere in Canada and the US. It requires minimal travel, with a maximum of 25%, primarily for internal company meetings. The position operates predominantly within the Eastern Time Zone, though occasional flexibility is needed to support meetings across Atlantic and Pacific Time Zones.

What Will Your Impact Be

• Manage the Smart Works hosted client application systems and internal R&D development systems, databases, networking and storage
• Provide primary Operating System and Database support for our customers
• Development and maintenance of automated unit test suites
• Installation, configuration, and maintenance of our QA infrastructure
• Perform bug fixes and other source code maintenance tasks
• Design testing plans and strategies for different types of testing
• Work with the sales team to provide technical details for proposals
• Remotely install and configure hardware, operating system, and database platforms for our application during implementation projects

• College diploma or University degree in computer sciences or a related technical field,
  * OR* equivalent, relevant production environment work experience
• Supporting the Linux OS (Red Hat Enterprise Linux / Centos, or other)
• Network Administration, including firewalls and VPN’s.
• Some familiarity working with relational databases (Oracle or Postgre
  
  SQL, or other)
• Some experience with Cloud-based virtual systems, networking and storage
• Experience working with Cloud services like AWS EC2 , Azure and GCP
• Experience with Infrastructure as Code (IaC) best practices
• Optional:
  
  Experience with Apache Kafka, Kubernetes/Docker and CI/CD Pipeline management tools

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental and Vision coverage from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Flexible work options